Support and Help
You are welcome here.Before asking a question...
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We answer questions only for releases and official flavors of Ubuntu that are currently supported.
Currently Supported Ubuntu 22.04 LTS Desktop and Server Ubuntu 24.04 LTS Desktop and Server Ubuntu 24.04 LTS Flavors: Kubuntu, Xubuntu, Lubuntu, Edubuntu, Ubuntu Cinnamon, Ubuntu Mate, Ubuntu Unity, Ubuntu Kylin, Ubuntu Studio Ubuntu 26.04 LTS Desktop and Server Ubuntu 26.04 Flavors: Kubuntu (LTS), Lubuntu (LTS), Xubuntu (LTS), Edubuntu (LTS), Ubuntu Cinnamon (LTS), Ubuntu Kylin (LTS), Ubuntu Studio (LTS), and Ubuntu Unity. Ubuntu MATE didn’t release this cycle, but users of Ubuntu 26.04 LTS using the MATE desktop can seek help here -
Review your Release Notes for known issues and mitigations. Your problem might be already addressed.
Ubuntu 22.04 LTS Release Notes
Ubuntu 24.04 LTS Release Notes
Ubuntu 26.04 LTS Release Notes -
If your release of Ubuntu has aged out of community support, the recommended action is to back up your data and then new-install a supported release of Ubuntu.
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Ubuntu Pro users (Free Tier): The community support window is still 5 years. Pro’s Extended Security Maintenance (10 years) does not include additional community support.
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If you are having an issue with software that you didn’t obtain from the official Ubuntu repositories, you are welcome to ask. However, be advised that the volunteers here may refer you to wherever you got that software from for support.
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If your support question is about a Canonical product (instead of Ubuntu), please follow the product links for assistance.
Tips that will get you the best and fastest help...
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Keep in mind that support volunteers are…well, volunteers. We are your peer users who contribute help because we want to help. Our etiquette
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Clearly tell us the version or flavor of Ubuntu.
Versions include Ubuntu Desktop, Ubuntu Server, and Ubuntu Core.
Flavors include Kubuntu, Xubuntu, Lubuntu, Edubuntu, Ubuntu Cinnamon, Ubuntu Mate, Ubuntu Unity, Ubuntu Kylin, and Ubuntu Studio.
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Clearly tell us the release of Ubuntu using yy.mm format (24.04.3) or name (Noble).
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If you’re asking about an error, list the steps to reproduce it.
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Show us actual output when possible.
- Copy/paste terminal output. Please avoid screenshots of text.
- If your problem is inside a window, a screenshot of that window might help a lot.
Are you having trouble installing Ubuntu?
Is your hardware working properly after install?
- I need help with my network connection, including wireless problems
- I need help with my audio or microphone
- I need help with my display or camera
- A game is not working, including game-specific audio/video problems
- Other hardware-related help
You installed Ubuntu successfully, and your hardware works. What's next to setup and start using your new system?
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Try first: The Ubuntu Desktop Guide and The Ubuntu Server Guide
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Ask a question about Ubuntu Desktop, including the Gnome Desktop Environment
Or ask about our flavors and their desktop environments…Desktop Environments Kubuntu Xubuntu Lubuntu Edubuntu Ubuntu Cinnamon Ubuntu MATE Ubuntu Unity Ubuntu Kylin Ubuntu Studio -
Ask a question about Ubuntu Server setup and use, including in cloud and virtualized environments
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Ask a question about hosting Ubuntu Virtual Machines or python Virtual Environments
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Nothing here matches. I want to ask a different new-user question
Ready to learn more about about Ubuntu Discourse and the Ubuntu Community?
Your Ubuntu system has worked well for some time, and now...
- I have encountered a mysterious upgrade or apt error
- I want to contribute by helping to develop or test the next release of Ubuntu
- I heard about a scary new vulnerability
- I am confused about patches, hardening, or firewalls
- Nothing here matches. I want to ask a different support question
- I want to discuss a non-support topic