Current Site Issues Tracker

Introduction

The goal of this post is collate known issues with this website. The purpose is to keep everyone informed and track the status of. This is not for reporting or tracking issues with Ubuntu or any other projects. This post is a wiki, intended to be a living document.

These issues will be discussed and prioritised in regular meetings between site admins and moderators.

Currently known issues

Completed issues

7 Likes

Can the connectivity issues Ubuntu Discourse Connectivity Issues be marked as resolved?

I have had no problems for some time now nor have I seen anyone else mention it.

Thanks,
Rubi

2 Likes

Would it be feasible, appropriate to add a banner for new users in, say, 4 or 5 foreign languages to help with this?

Would only need to be one sentence, so would hopefully not take up too much screen space.

Languages:

German
French
Spanish/Catalan

Not sure which others might be needed.

Sure thing. It’s a wiki page. Knock yourself out.

How many non-English categories are there here?

Done

We have 20 LoCo on the platform of which 17 have topics.

The most used are as follows:

  • Catalan – Catalan
  • Portugal – Portuguese
  • Korea – English
  • Colombia – Spanish
  • Nigeria – English
  • Nepal – English
2 Likes

I wonder if, rather than putting it on the front page, it could be a banner in each category. That could be something each local community maintains.

I am not sure about this at all. Most of the time if I see new topics from Spanish or Catalan speakers, then @wgarcia usually handles them fairly quickly.

I looked in the Admin section but did not find any statistics on where new users are coming from, not even a broad location like North America etc.

Is this really something we need?

There are other issues on your tracker that I think are more important.

For example, the new user onboarding process or site stylesheets though I think these may have also been discussed elsewhere.

For the more technical issues can we ping the admins like Aaron about getting them resolved?

I don’t know. I only speak and read English. I’m not affected by this.

From a selfish point of view, I agree. :slight_smile:

Sure. @aaronprisk - any chance in an upcoming meeting about discourse, the above list can be looked at?

For what it’s worth, I have a user with 19 minutes read time, and they still can’t start threads. I am not requesting that the user be given rights to start threads. I’m pointing out that I am unconvinced the “5 minute” threshold is even working.

At last night’s meeting we discussed the following regarding the tracker:

@aaronprisk will try and expedite the following issues:

  • CDN and images
  • Discobot
  • Site stylesheets

As far as the other points, there seems to be a consensus that more/improved onboarding measures are not really needed.

The number of new users asking about how to post has decreased significantly and as far as foreign languages are concerned, @aaronprisk will look to see if we can add statistics for where new users are coming from. Probably only broadly, for example North America, Europe, Asia etc.

I will try and update the tracker as issues are resolved/closed.

3 Likes

Huh… this is so odd. I just double checked the thresholds and it’s 5 minutes and 5 topic reads.
image
There must be some setting or requirement that didn’t get triggered to initiate the tl1 bump.

Can I offer a wild guess here:

Maybe the issue is the first setting, requiring 5 topics be entered.

Or is that irrelevant?

14 minutes and 16 topics. Still can’t post.

So I just looked at that profile and the trust level was locked at 0 for some reason. I don’t know why or who would have locked it. I just removed the lock on it now.
Alan, if you sign out and sign back in (or maybe just a page refresh), can you see if you have Tl1 access now?

3 Likes

Hi!

On the Ubuntu.com website, the Ubuntu Forums is advertised on at least two prominent places in the navigation:

When I google for “ubuntu forums” the site is the hit number 1, and a post here explaining it is deprecated is number 2:

However, when I try to access https://ubuntuforums.org/ it fails with error “504”.

So, does the site still exist or not? Should ubuntu.com still refer to it or not? If the site has been shut down, why 504 error? Why not a 301 redirect to Ubuntu Forums explaining it was shut down?

2 Likes

The link works for me.

As to your questions about whether those pages need to be updated, I am not sure who deals with that so I am unable to answer.

Moved this issue into the Site Issues tracker topic, though it is about the wider ubuntu.com website rather than specifically discourse.ubuntu.com

Added the issue to the tracker (post #1 above of this topic).
Ping @Community-Team

EDIT: Reported to the ubuntu.com website maintainers: https://ubuntu.com/#support includes UbuntuForums, which has closed · Issue #15096 · canonical/ubuntu.com · GitHub

1 Like

I don’t think this is an issue with discourse. If you scroll to the bottom of any page on ubuntu.com, you’ll find this in the footer.

It takes you to a GitHub page where you can report issues with the Ubuntu website.

I’d recommend doing that.

Thank you, @ian-weisser. I will mention this issue to our web team to see if they can pick it up soon.