Flavor categories and support

[ian-weisser]

Hey @wxl ,

Glad to see you.

@wxl

When one looks at the flavors category, one finds that every single sub-category description includes a note about not being for technical support.

Legacy wording.
Any moderator can change the “About the XYZ Category” wording to match that team’s intent for their space.

@wxl

is the expectation that all support requests go to the support category?

Your team decides what’s best for your team…and your team can change their mind as their needs change.

• Support within a Team’s own subcategory. (Example: LXD wants this)
• Support within the Help and Support category. (Example: The Lubuntu tag)

If you get a chance, I suggest trying the Help and Support Welcome Page.

• The purpose of that page, as you can see, is to steer support seekers toward a useful destination. It’s early days, and I’m sure the steering can be improved a lot (improvements welcome).
• The Lubuntu Team gets to decide where the ‘Lubuntu’ link on that page leads to.

@wxl

Assuming that we can support flavor-specific support requests here, I think that Lubuntu would like to move from a self-hosted Discourse instance to carving out a place here.

I see no policy or infrastructure blockers to Lubuntu support requests on Ubuntu Discourse. When one shows up in the Support and Help category, it may get snapped up by the newly-migrated UbuntuForums gurus. They are hungry to help.

If you want a Lubuntu subcategory for your team’s purposes, go right ahead and make one. If you want to stick with the existing Lubuntu tag within the Flavor category, that’s a smart option too.

Why don’t you drop by one of the Forums Migration Sync Meetings on Thursdays? There seems a lot of overlap with their process. It might help to identify the pain points and turn your vision into a plan. I will PM you the invite.