Cannot post

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44

@catastrophix
It may seem confusing at first, but there are trust levels on Discourse. In order to post a new topic you need to have spent at least 15 minutes reading time here.
Your profile shows 5 minutes. All you need to do is read through some threads or the Help and Support section and you should then be able to start your own new topic in the relevant section.

Hope this helps and welcome to Ubuntu Discourse :slight_smile:

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45

Just a friendly reminder that this thread is only for reporting problems with posting. Please don’t use it as a way of asking a technical support question. These posts will be removed.

If you can’t start a new thread, this will almost certainly be because you need to do a bit more reading before that function is made available. The reading can be anything on this site, not just in Support and Help.

(Personally, I think it beats having to listen to music-on-hold while you wait for a help-desk employee to answer. :weary: )

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47

Another reminder:

We understand there are frustrations at times, but at no time is it okay to violate the Code of Conduct. Violations of the Code of Conduct, which includes disrespect in any way, can result in moderator action.

Thank you for your attention.

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No worries, I hope I’ll be careful and taking an easy. :wink:
Because if my or our (Other users) topic and/or reply are both in violation of Code of Conduct rules, it can get my or our (Other users) account either suspended or banned.

I’m having a good day :slightly_smiling_face: if you’re wondering about my feelings right now. :slightly_smiling_face:

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This info needs to be clear upfront! I have kind of an advanced question about rsync and hard drive recovery, and I just wasted a good amount of time trying to figure out how to post!

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@cube10025 Good idea.

I have added it to the Welcome page.
Thanks for the suggestion.

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52

Well, I hate to say this, but I am having trouble posting a new topic in Support & Help. It took me a while to find the create a new post dialogue despite following many of the links here. When I did, I got an ‘Access Denied’. It is my understanding that even as a Trust 0 user, I should be able to post in Support & Help. Let me know if I’m mistaken. Screenshot below:

image
image1360×390 97.8 KB

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slicedlimes; Hello; Welcome to Ubuntu Discourse.

Due to spammers and bots - one has to attain to trust level 1 in order to post.
That level is gained by reading posts:
https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/
15 minutes is the thresh hold. - Please see the above posts to help gain that level.

-my bit to try and help-

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54

That was indeed the issue. Thank you very much!

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I’ll just add that it was originally our intention to allow Level 0 (new) users to post in Support and Help only and we did advertise that at one point. However the software had other ideas and we couldn’t get the settings to stick. So, the 15 minute reading threshold is the best we’ve been able to come up with.

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56

Pleased to be of assistance :smiley:

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@andrew-1dtv You posted in a remembrance and thanking thread an off-topic post; thus I deleted it.

If you refer to Welcome To Support And Help and especially note the “Help I cannot post” link provided, you’ll should quickly learn about the ‘read time threshold’ for creating new threads on new accounts, a threshold that you’ve not yet met.

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Thanks. Might I STRONGLY suggest that you put the button in place, and then, when someone clicks on it, take them to the guidance. Nothing complicated. Threshold of reads required to give you Basic level so you can post. Remember, you are migrating the main ubuntu forum. Lots of people will be coming this way who have contributed over many years. Common courtesy IMO.

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Further to my last message.

I did a search for ‘cannot post’ or something similar. Nothing related came up. This too might be a useful place to help newcomers of all sorts.

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I referred to the “Welcome to Support and Help” thread, which contains

That is what I referred to. It’s on the “Start Here” list of options on the front page.

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!?

This is more than half way down the page.

Are You New To Ubuntu Discourse?

Why would you not put up the + new post button with a link for those who need to know more - like having to browse for 15 minutes - despite having been a member for a decade??

How can your current situation be anything but disrespectful to those of us who have been supporting here, on the old site, many many times?

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I propose the following:

  • Pin this topic forever (until this problem dies down)
  • Change the title from “Cannot post” to “If you cannot post, see this topic!”
  • Edit the top level comment to contain (in brief) the specific “rules” (Trust levels, 15 mins browsing, spam protection, etc.)
  • Optionally delete all comments to this post, so theres exactly one thing to read
  • Optionally move the “cannot post” link in the “Start here” page up a little - make it a big font, coloured, use <blink> and <marquee>.

Also, an observation.

15 minutes is approximately 0.000285% of 10 years. That’s a tiny fraction - less than three millionths of the total time period!

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63

Perhaps it should actually be right at the very top so users find it from the outset?

Once more people are onboard or do not misunderstand how the forum works it could always be moved down again.

I am in favour of all your other proposals too :slight_smile:

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I cannot open a new topic either in Support and Help. This is really terrible UX.

And yes, I’ve been to the Start Here page and I cannot post there either.