Chatting with @teward, he had a pretty brilliant idea of creating a Community Service Desk using JIRA, similar to the Foundations Team. This way, community members could raise concerns, especially urgent ones, to a board that I and others (especially important when the community team is on the small side at present) could monitor to not only address issues, but let people know they’ve been received and acted on.
Also, this could be part of our better onboarding efforts, to make it easy for potential contributors to find areas of the project that especially need help and then take ownership, coordinate tasks, etc. And if you’re someone who is building up experience through open source communities for getting a new or better job, being able to use JIRA will definitely be useful.
So what features should the Community JIRA have? Should the Service Desk and Contribution sections be separate? What contribution areas would you like to see highlighted/supported? And would you like to be involved, and if so, how? Reply below, or if you’re reading this before the Community Office Hours on September 23, join us there to share your thoughts as well!