Limiting brand new user accounts

@popey I agree with @regulator , I am also a new user to help improving Ubuntu.
I cannot see any info about the limit for new users in the welcome message and FAQ either.
When I finished writing in Create a new Topic window and clicked Create topic it says You are not permitted to view the requested resource. which is very confusing and unfriendly.

Oh, I cannot edit my reply:disappointed_relieved:

If you have a great topic to raise, but lack permissions, then:

  1. Use the Search feature. It’s likely that somebody has already created an open thread on the topic. If so, then use it…often it turns out that you didn’t need to create a new thread after all. Participation in threads is how you gain trust and permission here.

  2. If there really is no appropriate thread, then message a moderator (like me) with a summary of the idea. We can bump up permissions on folks who can demonstrate that they are a) Not a bot, and b) Not a crank. The summary of the idea is so we can direct you to an appropriate discussion or venue, and keep the level of discussion high.

Tip for new-idea folks: Some new ideas are great. Some new ideas are terrible. Many new ideas are not actually new after all. Try to avoid ideas that are basically:

  • Fix my bug
  • Somebody should do an enormous amount of work for me
  • Let’s change the default behavior for everybody
  • A support request
  • This killer app will make Ubuntu spectacularly popular
  • Ubuntu is awful
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Will you not update the welcome message?

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Seems like the second bullet is still accurate:

…we temporarily limit what new users can do. You’ll gain new abilities (and badges) as we get to know you

Suggestions on how to improve the welcome message are welcome. Keep in mind that many folks won’t absorb even such a short message, so longer may-or-may-not be better.

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Nice, but it had affected me earlier… When I’d just joined

Edit 2: As @ian-weisser composedly reminded me, this is probably just a bug in discourse config, so sorry for the sarcasm.

Original reply:
Very annoyed friendly new user here.
So I’m limited to 3 replies pr post, which, when reached I’m kindly informed by the friendly discourse bot that, (paraphrased) “You can’t reply anymore because you’re a new user but please re-edit your previous replies”, WHICH I CAN’T RE-EDIT BECAUSE I’M A NEW USER.
Nice friendly Catch 22 rule there :slight_smile:
Edit: And now, (actually while I was replying) 24 hours after I joined I can suddenly edit,- but I only discovered it because I allowed notification for discourse.ubuntu. I was very close to deleting my account in anger because of this.
Please, I can understand the 3 replies rule but then don’t disallow re-edits of their replies for brand new users, and, for extra insult, let the bot mock them with it,- that’s just plain silly.

I think you have discovered a bug in this particular implementation of Discourse.

Thanks for raising it, and sorry for your obvious frustration.

Um, consider a popular variation on Hanlon’s Razor:

Never attribute to malice that which is adequately explained by a simple bug or typo in the config.

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Yeah sorry,- think that frustration was about to get the better of me.
Thanks for the cool and calm answer, (as opposed to my poorly hidden sarcastic reply). :slight_smile:

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4 posts were split to a new topic: EOL Upgrades wiki page

Hi, I am a new user.
I have used some few Discourse forums before, but they were not set up as restricted as this one.

I have read https://blog.discourse.org/2018/06/understanding-discourse-trust-levels/, which gives the impression that I should be able to post topics, but I cannot even see a new topic button. Peeking around, I found this thread and I decided to try and contact a moderator as suggested by Ian Weisser.

While I was preparing the message, however, I received a notification of having been bumped to the next level. So, I posted the message I came here for. Then I decided to come back to this thread to inform you about the experience I had, with no judgment involved.

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Not cool, i’m a new user looking for the new topic button and i couldn’t find it, now i have to fake a bunch of interactions to get trust level 1? Doesn’t sound like a good solution to your problem…

As I have explained a few times around the place. The reason why the limits are there is because this site was since the start NOT a support site. That largely hasn’t been an issue for years because the site was designed as a place where Ubuntu developers and the community could collaborate. Not for randos to come here for help with their network/printer/cat/whatever.

The surprise migration of LXD forums here meant that there was an influx of new accounts, who couldn’t ask questions, yourself included. That was (in my opinion) simply poor planning and a lack of institutional knowledge within Canonical due to staff turnover.

@aaronprisk @ian-weisser I dunno if you guys want to undo this, so people can get in and start threads immediately. It’s no longer something I have to worry about on a daily basis, so it’s entirely up to you guys and gals. :man_shrugging:

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Hey @popey,
There are some ongoing discussions on how best to limit that incoming friction for the LXD community members. It is unlikely to be a revocation of the new user trust policy (for the reasons you mentioned), but some tweaks and improved on-boarding to help folks reach that trust level faster.

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It would be good to adjust the welcome message. Seems that didn’t actually get modified to inform people about the new topic limitation - this is what I see:

Also keep in mind an unintended side effect of this policy is that new users may hunt around for places where they can drop a reply to increase their trust. :sweat_smile:

Around posts 10-15 of this topic (2019) folks are (similarly?) confused by new-user limits that were clearly stated in the welcome message from @discobot. Are you saying that @discobot didn’t send you the message?

Folks who want to open a new topic --but cannot due to their “new” status-- may wish scroll up and review post #15 in this topic first. It may save a lot of frustration.

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Folks who want to open a new topic --but cannot due to their “new” status-- may wish scroll up and review post #15 in this topic first. It may save a lot of frustration.

Which part of that message are you referring to?

I did get a message from discobot titled “Greetings”, but I didn’t open it until now. I recommend placing this message in the new member banner welcome I screenshotted above. Seems like the two messages serve the same purpose - if possible, maybe they could be generated from the same text.

May or may not?, are you sure (of possibility)?

outdated post, which isn’t helpful

A post was split to a new topic: Cannot create new topic