How-to regain control of a room

There are several possible scenarios where a room loses its administrator. To provide a good experience, we provided a good fallback mechanism to all public official rooms on the Ubuntu homeserver.


As mentioned above, this How-to applies to official rooms on the Ubuntu homeserver that have the Moderator bot invited and properly configured. If you are keen to learn more on official rooms, please check this article: How-to publish and list rooms and spaces.

You are a Room Admin and lost access to your account

Access to the Ubuntu Matrix homeserver happens via Single Sign On, tied to Launchpad groups. If you can no longer login, make sure you recover access to your Launchpad account. This can be done by accessing the Launchpad help webpage: YourAccount - Launchpad Help

You are a Room user or Moderator, and the Administrators of your room are no longer active

If you are a room user or moderator, and your room administrator has been inactive for a long period of time, you can follow the instructions below.

Attempt to reach the room administrator

  • Head to Launchpad and login:
  • In the search bar on the top of the main Launchpad page, type the nickname of the user you are looking for. Launchpad ID is the same as Matrix ID, so if a Matrix user is, the Launchpad ID is myuser.
  • Check if the user has a separate contact method, and reach out.
  • Note down dates and contacts in case you need to move to the next stage.

Reach out to the Matrix Council and ask for help

If the room administrator is still not reachable on any alternative platforms after 30 days, or if the room admin has no alternative contacts, follow the instructions below:

  • Note down dates of contact attempts.
  • Save matrix ID and Launchpad ID of the administrator you are trying to reach.
  • Draft a message to the Ubuntu Matrix Council with your issue and desirable outcome.
  • Send it to the Ubuntu Matrix Council: How-to contact the Ubuntu Matrix Council

Other cases

If you have a specific case, and you need help, please use the resources below:

  • For general advice, reach out to the Ubuntu Matrix Ops room:
  • If you need to escalate an issue, please contact the Ubuntu Matrix Council: How-to contact the Ubuntu Matrix Council

Useful documentation

If you would like to learn more about moderation and Matrix in general, you can take a look at the documents below:

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