Ideally there would be a much simpler method for users to give feedback on their experiences of using Ubuntu.
Especially for users like myself that use Ubuntu everyday but are not technical and do not want to become members of a community.
I found it hard to give simple feedback about my own experiences
Welcome to Ubuntu Discourse.
Users of Ubuntu, and other FOSS projects, are considered “participants”, not “customers”. Canonical gets no revenue from your use of Ubuntu. Many of Ubuntu’s efforts are led by volunteers, not by paid engineers.
Therefore, there is no “customer service department” in FOSS projects, including Ubuntu, to direct “feedback” to the appropriate team.
You, as a participant, are expected to direct your well-considered feedback to the right team directly.
This means that you must learn enough about the project to know which team(s).
Effective communication is about the message received, not the feedback sent. Think about the best way to persuade the developers who will read your message.
All development relies on user feedback and it must be possible to make it simpler to enable everyday users to give feedback.
So a specific piece of software could have feedback option built into it
Logically in the Help section
and in fact this is the case in much of the FOSS software I use on Ubuntu
e.g. In the Help section of LibreOffice and Thunderbird
In this case I was trying to give feedback on a core piece of Ubuntu software (the Software Updater) this does not have a Help or feedback option.
I made the effort to set become a forum member but even after doing this I could not find the “right” team to direct my feedback to
For software developer teams to produce effective tools they need user feedback provide simple methods for users to give feedback.
Here is a question how (where) do I give feedback on the Ubuntu Software Updater
I totally accept and in fact am proud of the fact that I am a “participant” and not a “customer” of Ubuntu and the other Linux software that I use.
I have been using Ubuntu for 20 years and want it to continue to develop be used by more users to do their everyday tasks.
basic users - people who are mostly driven by utility not technical developments
I have have found it rewarding getting involved in the process of providing and discussing feedback and I am grateful for those who have take the time to respond to me.