Difficulty logging in since site update

@gunnarhj1 @gunnarhj. this happened to me too. I should have posted about it once I resolved the matter but I was busy doing other things. :blush:

Like you I was forever being prompted to create a new account no matter which browser and device I was using. Frustrating. I thought the problem affected only me.

I eventually found that there was a mismatch between my Ubuntu SSO email address and my Discourse email address. Obviously that was something that didn’t affect the previous Discourse release but does now.

So I changed my Ubuntu SSO email address to match that in Discourse and logged in successfully.

As I hadn’t posted with my paulw2u1 account I changed the Ubuntu SSO email address back, logged in to the duplicate account and deleted it. Then I changed the email address back again and continued with my original paulw2u account.

My account preferences show a SAML email address which was the email address that I had changed in Discourse but it’s not the one that I have set to use in Ubuntu SSO.

I hope that helps you restore your account and that I’ve explained in sufficient detail what you need to do. :slight_smile:

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Thanks a lot, @paulw2u . That helped me log in to my normal account (from which I post now). I deleted the other account.

In my case the “SAML” account is my Ubuntu alias gunnarhj@ubuntu.com. I temporarily changed my preferred Ubuntu SSO email address to that one to be able to log in to my discourse account. However, having an alias as the preferred Ubuntu SSO address - as opposed to a ‘real’ address - does not feel as a good idea. I think I’d like to change that “SAML” address in discourse instead, but it does not seem to be editable.

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It is a workaround, not a solution. Especialy not for those who might have removed the old address from their account and also do not have access to add it again. Whoever set up this discourse installation did a terrible job by locking anyone out of their account who had used a different e-mail-address before, and by using just that for authentication instead of some unique account id.

Yes, if I change my email address in Discourse I also have to change my Ubuntu SSO email address to match to retain access to this account. I thought about doing that but I decided not to as I didn’t know what problems I might encounter with other Ubuntu related sites such as Launchpad. :confused: