Boot on USB flash drive Ubuntu 24.04.1 on DELL xps 13 9370 : something has gone wrong

fcodvpt · February 13, 2025, 5:39pm

Hi,

Ubuntu Version: 22.04.1 LTS

Desktop Environment (if applicable): Gnome

Problem Description:

I wanted to install Ubuntu 20.04.1 on my laptop, DELL xps-13 9370.

It has already run Ubuntu 18.04, 20.04 and currently 22.04.

Unfortunately when I boot on USB Flash drive, I have a background screen with “Oh no! Something has gone wrong” (see screenshot).

I have a small window where I can hardly enter some install parameters, and when I validate “live Ubuntu” and not install nothing happen and I have only the background screen.

Relevant System Information:

$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #1 (rev f1)
00:1c.2 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #3 (rev f1)
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS525A PCI Express Card Reader (rev 01)
02:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)
03:00.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] (rev 02)
04:00.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] (rev 02)
04:01.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] (rev 02)
04:02.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] (rev 02)
04:04.0 PCI bridge: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] (rev 02)
39:00.0 USB controller: Intel Corporation JHL6540 Thunderbolt 3 USB Controller (C step) [Alpine Ridge 4C 2016] (rev 02)
6e:00.0 Non-Volatile memory controller: SK hynix PC401 NVMe Solid State Drive 256GB

Screenshots or Error Messages:

What I’ve Tried:

I have installed my old DELL Latitude 6520 with the same key and it worked, but it does not display the same install screens.

Thank for your help

wxl · February 13, 2025, 6:11pm

It sounds like you want to do a fresh install using new installation media. Had you considered an upgrade instead?

fcodvpt · February 14, 2025, 2:45pm

So sorry for the delay, but I went to buy another USB-C - UBS-A adapter and an USB-C key just to try. Unfortenately, it didn’t solve the problem, I have the same problem using an USB-C and another adapter.

Hi Federica,

When I try to switch to the terminal with Ctrl-Alt-F3, I got a strange blinking prompt that disapear almost immediately

Ubuntu 24.04.1 LTS ubuntu tty3

Authentication failed

Then I just see a cursor ‘_’ and can do nothing.

fcodvpt · February 14, 2025, 2:47pm

Hi Walter,

I do not want to make an upgrade, I like to make a fresh install every LTS to remove the accumulated stuff.

I am working with my computer, if there were any trouble with an upgrade I would be stuck.

wxl · February 14, 2025, 3:00pm

That makes sense.

Next thing: did you verify the integrity of the downloaded ISO and installation media?

fcodvpt · February 14, 2025, 3:26pm

Yes and I used it successfully on my DELL Latitude 6520.

$ gpg --keyid-format long --list-keys --with-fingerprint 0x843938DF228D22F7B3742BC0D94AA3F0EFE21092
pub   rsa4096/D94AA3F0EFE21092 2012-05-11 [SC]
      Empreinte de la clef = 8439 38DF 228D 22F7 B374  2BC0 D94A A3F0 EFE2 1092
uid                [ inconnue] Ubuntu CD Image Automatic Signing Key (2012) <cdimage@ubuntu.com>

$ gpg --keyid-format long --verify ubuntu-24.04.1-SHA256SUMS.gpg ubuntu-24.04.1-SHA256SUMS
gpg: Signature faite le jeu. 29 août 2024 18:08:15 CEST
gpg:                avec la clef RSA 843938DF228D22F7B3742BC0D94AA3F0EFE21092
gpg: Bonne signature de « Ubuntu CD Image Automatic Signing Key (2012) <cdimage@ubuntu.com> » [inconnu]
gpg: Attention : cette clef n'est pas certifiée avec une signature de confiance.
gpg:          Rien n'indique que la signature appartient à son propriétaire.
Empreinte de clef principale : 8439 38DF 228D 22F7 B374  2BC0 D94A A3F0 EFE2 1092

from How to verify your Ubuntu download | Ubuntu

wxl · February 14, 2025, 3:30pm

Technically that just ensures the sums are signed. I assume you also used the sums to verify the image?

popey · February 14, 2025, 3:37pm

This is not good advice. They’re on a live environment. Doing apt upgrade is not the solution here.

fcodvpt · February 14, 2025, 3:40pm

Yes I did

$ sha256sum -c ubuntu-24.04.1-SHA256SUMS 2>&1
ubuntu-24.04.1-desktop-amd64.iso: Réussi

wxl · February 14, 2025, 3:51pm

Excellent. Can you provide the specs for this machine?

fcodvpt · February 14, 2025, 5:00pm

The following live USB “work” for my laptop :

Debian live 12.9.0 amd64 gnome
Manjaro gnome 24.2.1

But Mint Cinnamon 22 is also stucked but only with a cursor and no display. Nothing happen with Ctrl + Alt + F3

Here are the specs. Sorry, it is in French

| Composant                                                                              |
| -------------------------------------------------------------------------------------- |
| Additional Software 9370 (Ubuntu)                                                      |
| Système d‘exploitation Ubuntu Linux 16.04                                              |
| Clavier intégré rétroéclairé : français (AZERTY)                                       |
| Carte Killer 1435 802.11ac 2x2 et Bluetooth 4.1                                        |
| Carte graphique Intel® UHD 620                                                         |
| Adaptateur Dell USB-C vers USB-A 3.0                                                   |
| Batterie à 4 cellules, 52Wh                                                            |
| Disque SSD PCIe de 1 To                                                                |
| 13.3'' 4K Ultra HD (3840 x 2160) InfinityEdge touch display, Silver machined aluminum  |
| 16Go LPDDR3 2133MHz                                                                    |
| Pilote Killer 1435                                                                     |
| Plaque thermique pour disque SSD                                                       |
| Processeur Intel® Core™ i7-8550U de 8e génération (jusqu’à 4GHz, cache 8Mo)            |
| Couleur argent                                                                         |
| XPS 13 (9370)                                                                          |

fcodvpt · February 14, 2025, 5:04pm

I saw there may be a 24.04.2 release next week, may be there is a beta installer I could try ?

on live USB mode

wxl · February 14, 2025, 5:39pm

Try redoing whatever command you did and prefixing it with LANG=C for something not in French, e.g. LANG=C inxi. I’m not suggesting that command, per se, though.

I’m not sure why the release schedule for Noble wasn’t updated for it, but it’s delayed until the 20th. The HWE kernel was missing in most images. That shouldn’t affect vanilla Ubuntu (as far as I know), though, if that is what you’re using. You can download daily images, but I can’t guarantee they will be in a "beta’ state. Still, for testing purposes, it might be good. Go to the testing tracker for Plucky, click on the flavor version you want, and then click on the “Link to download instructions.” That would be here for vanilla Ubuntu amd64.

fcodvpt · February 14, 2025, 10:28pm

The specs are a csv export that I got with my service tag, not with a command in the terminal.

My initial post contained the result of lspci, tell me what command would display the information that you wanted to have.

I tried the image you pointed, Download links for Ubuntu Desktop amd64 | Ubuntu QA

It worked but it seems to be for the future 25.04 release, not a 24.04.2 - Noble Numbat. Moreover the image does not seem to use the same installation screen, I directly have a desktop even if it is quite long.

I can wait the 20th, thanks a lot for your help !

wxl · February 14, 2025, 10:38pm

So 16GB of RAM? If so, that eliminates my primary concern.

Maybe this is some kind of graphics issue but if you can’t get to a virtual terminal (that’s what was suggested with the CtrlAltF3 thing, there’s no real way to investigate that. Unless there’s some other way to get to a terminal.

Excuse my ignorance about the installer, but I primarily contribute to Lubuntu and we use a different installer (where it’s actually rather easy to get to a terminal or anything else).

Oops, try here.

If that’s not right I guess vanilla Lubuntu does things a lot differently than everything else.

fcodvpt · February 20, 2025, 9:01am

I tried the last iso you pointed me at, but it did not solve the problem. The behaviour is the same, I will try to fill a bug report on launchpad.

Regards

geekomano · March 7, 2025, 8:36pm

I can confirm I experience exactly the same issue. I wanted to just try Ubuntu 24.04.2 (Try Ubuntu without installing) but I’ve got the same error you’ve got.
I’ve build the bootable usb according to documentation: Create a bootable USB stick with Rufus on Windows | Ubuntu

wxl · March 7, 2025, 8:39pm

@fcodvpt did you file that bug report? If so, link it here so @geekomano can go and mark it as affecting them, too.

fcodvpt · March 7, 2025, 9:12pm

Yes, here is the bug report : Bug #2098940 “Desktop boot on Ubuntu 24.04.1 installer fails on ...” : Bugs : subiquity

I also tried Ubuntu 24.04.2 and the problem is still the same on my computer.

Regards

@geekomano

geekomano · March 7, 2025, 9:25pm

thanks @fcodvpt !
I’ve added myself to the bug report.
I think I will give 22.04.5 a try, considering it has standard support until 04-2027 is not a bad option and I have the feeling it will work.