Will someone on this forum notify e.g. Canonical of the inop Ethernet defect in Ubuntu 24.04.x?

[jimbobstpaul]

Re: [RTL8125 2.5GbE Ethernet port not working in Ubuntu 24.04]

Is someone on this forum (e.g. a “manager” or person with otherwise elevated moxie/respect and the necessary connections) able and willing to notify Ubuntu/Canonical of this defect? The longer it remains un-patched, and even unknown to Tech Support staff worldwide in both hardware channels (distributors, sellers, etc.) and Ubuntu channels, the more grief and damage it causes.

I am willing (yes, even eager) to do it myself, but I don’t know how, and I don’t think I have permission etc. . Should I post the helpful info on some other Ubuntu-related forum? Can I email Canonical directly? I have looked for such possibilities, and failed to find anything useful.

I got telephone confirmation Feb. 25 from ASUS “Tech Support” / “Customer Service” that the problem and fix by @Jeremy31 have been confirmed, at least on their ASUS NUC 14 Essential with Intel Core 3 N355 CPU. For anyone wanting to confirm this info, there is probably a note now attached to their Commercial Support Case nr N2502023517, which I opened on February 21 around 09:30 Central US. Unfortunately, this information apparently has not yet had significant distribution in ASUS-related circles (distributors, dealers, their own WWW pages on the topic, etc.) and searching the WWW for e.g.

Ethernet inop ASUS NUC 14 Essential Ubuntu 24.04

or even

Ethernet inop Ubuntu 24.04

… finds nothing from Ubuntu on this. It does find my topic on Ubuntu Discourse, so that shows that at least Google Search spiders are keeping things current.

It also finds an interesting post by [Jeremy Rivera (myrivera)] on 2024-12-02 on

[Question #819297 “Realtek 8125: no wired network” : Questions : Ubuntu]

So maybe the solution has been known since last December and still is not published or findable !! ?? !!

[wxl]

@jimbobstpaul

Is someone on this forum (e.g. a “manager” or person with otherwise elevated moxie/respect and the necessary connections) able and willing to notify Ubuntu/Canonical of this defect?

Yes: you. Just file a bug report:

https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html.en

[jimbobstpaul]

OK, I agree I should learn how and do that Bug Report. I never knew a Lowly User had a way to do that. I will try this evening after I return to the location of the system running Ubuntu 24.04.2: that is the only system I have with Ubuntu, so the only one with Launchpad, and the instructions at

[Report a problem in Ubuntu]

start with running ubuntu-bug and using Launchpad, and apparently in order to gather all available info the process must be run on “a genuine Ubuntu package” as stated in those same instructions.

BTW, I think those are pretty odd restrictions, since if the system on which the bug report is to be submitted has no Internet connection, then it can’t be done according to the instructions (except to submit limited info manually); right?

Anyway, I agree that the “solution” to my Original Question is that I am the person to submit the bug report, and I think I will get it done somehow, so I’m marking this Topic as Solved, and I thank you for your help.

The adventure continues!

[corradoventu]

Only those who have the bug can report it by enclosing the data of the PC that has the bug and the related log otherwise the bug is incomplete and the developers have no material to diagnose it.