Unable to Access External Drive using Nautilus

Support and Help
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1

Hello,

Whenever I try to access files on an external hard drive using Nautilus, I get this error message (see attached image):

Unable to access “1000 GB Encrypted”
No .Filesystem or .Encrypted interface on D-Bus object

As far as the drive is concerned, it is formatted APFS. I currently use it as a Time Machine backup drive containing other important files. I’ve heard using a Time Machine drive to store files isn’t good, but it has not caused me any issues working with them in my MacOS partition. I desire to access these files using my Ubuntu partition. As stated, I get the above error message when trying to use Nautilus (as the drive shows up in the left-hand selection menu) to access the drive. The OS is reading the drive, but I cannot access its contents. It is also an Encrypted drive, but I know the password to access the folders.

I even went into purchasing this software: https://www.paragon-software.com/hom…/#how_it_works and still was unsuccessful. After running the installation, I could not produce anything significant using the terminal and the user manual. I feel like I installed it correctly, but no luck when I attempted to use it in the terminal. Can anyone with experience using this software guide me through it? It could be my mistake, and I did it wrong last time. I may already have what I need to access the files, but I don’t know how to use the tool I purchased.

For now, I can restart the computer and access the files on the drive with no problem from MacOS, but I want to try to be able to access them through Ubuntu so I don’t have to restart the computer every time I want to access the files on the external drive.

Thank you so much for your attention and participation.

Brian J Daniels
Screenshot from 2024-12-03 12-52-44

2

Anything helpful in “dmesg” ?

3

Well, I am not really sure what I am looking at whenever I ran “sudo dmesg” in the terminal. I have the text output, but I am not sure how to show you the output. Let me explain:

Sorry if this isn’t what you were asking for, as I could not look over the file myself and determine what needs to be done. I could not figure out how to upload the text, it was too much to use regular text like I am here and it would not let me upload any kind of file other than a picture. Once I turned the text file into .jpg’s, it would only let me upload a max of five at a time.

With that being said, is there some way I can get you the file to look over it? If not, is there a specific thing in the file that I need to look for?

Thank you in advance.

4 
but I am not sure how to show you the output

Copy the relevant text from the terminal output and paste it in your reply within Preformatted text. Look for this symbol </>

5

As @tea-for-one suggests and maybe this will be enough:

sudo dmesg | grep  -e device-mapper -e dbus

If you want it to print to a Text use this

sudo dmesg | grep  -e device-mapper -e dbus >mapper.txt

That file will be in your /home/user

6

I understand, and planned on doing this, but there is something like a 150,000 character limit, and my post including the output of the terminal was like 210,000 characters, or something like that. Otherwise I would have just copied-and-pasted. I guess I could do one half of the output in one post and one half in another?

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Something like that could, and would be better at a pastebin
And just link that back here. To save space.