Ubuntu snap store changed after update restart

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1

I am on Ubuntu 24.04.2 LTS. I recently updated some packages (not the snapd ones) and it prompted me to restart. I restarted and I got a message “system packages have been updated”, which I clicked and it took me to the snap store which mentioned that “UEFI dbx” was the system package that had been updated. But then, I noticed two things. The snap store which is usually pinned on the sidebar has been unpinned (it has disappeared), and the snap store GUI (and icon) looks like the old one from Ubuntu 22/23:

image
image1824×1219 328 KB

The command
snap info snap-store
reveals

name:    snap-store
summary: Snap Store is a graphical desktop application for discovering,
  installing and managing snaps on Linux.
publisher: Canonical✓
store-url: https://snapcraft.io/snap-store
contact:   https://bugs.launchpad.net/snap-store/
license:   unset
description: |
  Snap Store showcases featured and popular applications with useful
  descriptions, ratings, reviews and screenshots.
  
  Applications can be found either through browsing categories or by
  searching.
  
  Snap Store can also be used to switch channels, view and alter snap
  permissions and view and submit reviews and ratings.
  
  Snap Store is based on GNOME Software, optimized for the Snap experience.
commands:
  - snap-store
  - snap-store.ubuntu-software
  - snap-store.ubuntu-software-local-file
snap-id:      gjf3IPXoRiipCu9K0kVu52f0H56fIksg
tracking:     latest/stable/ubuntu-24.04
refresh-date: yesterday at 19:30 MST
channels:
  2/stable:          0+git.7a3a49a6   2024-12-19 (1248) 11MB -
  2/candidate:       ↑                                       
  2/beta:            ↑                                       
  2/edge:            0+git.1f386e92   2025-03-28 (1268) 11MB -
  latest/stable:     41.3-72-g80e7130 2024-09-22 (1216) 12MB -
  latest/candidate:  ↑                                       
  latest/beta:       ↑                                       
  latest/edge:       0+git.1f386e92   2025-03-28 (1268) 11MB -
  preview/stable:    –                                       
  preview/candidate: 0.2.7-alpha      2023-02-02  (864) 10MB -
  preview/beta:      ↑                                       
  preview/edge:      0.3.0-alpha      2023-08-14 (1017) 11MB -
  1/stable:          41.3-72-g80e7130 2024-09-22 (1216) 12MB -
  1/candidate:       ↑                                       
  1/beta:            ↑                                       
  1/edge:            41.3-72-g80e7130 2024-09-16 (1216) 12MB -
installed:           41.3-72-g80e7130            (1216) 12MB -

so the tracking channel looks up to date:
latest/stable/ubuntu-24.04
Does anyone know what could be going on?

2

I had exactly the same issue a few hours ago on my Xubuntu 24.04.2 laptop.

I’ve tried several troubleshooting actions.

Eventually, this one worked for me and snap-store just came back to normal:

sudo snap-store --quit
sudo killall snap-store
sudo snap remove snap-store

Reboot the device, then:

sudo snap install snap-store

I don’t know what happened, it seems this issue followed a system update I received yesterday. (some libgtk-4 packages). So maybe something went wrong with those packages being updated.

But anyway, this should also work for you :wink:

3

I had the same issue.

Icon of Snap Store disappeared from my dock.

Ubuntu Software starts but when I try to search any application or want to see the Installed apps then it won’t do anything.

Snap Store worked this forenoon, OnlyOffice was installed successfully.
Later on something happened, but I don’t know what.

I think it is not related to upgrading UEFI dbx as it is still waiting for being updated on my system.

Command sudo snap-store --quit gave a strange result, so I had to find its PID:

pidof snap-store

then stop it by using kill command and the given PID number.

Removing and reinstalling Snap Store solved the issue, thank you.

Ubuntu 24.04.2 LTS / Linux 6.11.0-21-generic

1 Like
4

So, this worked, and I can’t help but notice that the channel changed (from latest/stable to 2/stable):

snap-store (2/stable) 0+git.7a3a49a6 from Canonical✓ installed

and maybe that’s why it worked. You are right about the libgtk4 packages, I saw them being updated too before things went awry.

5

This has been corrected. Simply have update the snap-store. You may need to terminate the snap-store to update the package. One method outlined below.

ps -ef | grep snap-store

The output will show the PID to terminate. Example:

user 16039 3906 3 09:19 ? 00:00:06 /snap/snap-store/1248/bin/snap-store

You can also use the below to get the PID:

pidof snap-store

Force terminate the process:

sudo kill -9 16039

Then update the snap-store:

sudo snap refresh

Package after update:

snap-store (stable/ubuntu-24.04) 0+git.7a3a49a6 from Canonical✓ refreshed

The “App Center” app (snap-store) will be back to normal after relaunching.