Ubuntu screen freezes randomly

Support and Help
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1

Ubuntu Version:
24.04.3 (I’m dual booting with windows 11)

Desktop Environment:
I believe is GNOME (noob here)

Problem Description:
The screen freezes randomly. Sometimes it freezes 10 minutes after booting, others more than an hour, and this last time happened in 1 minute after initialization. I never did anything a bit more intensive like copying files, updating, downloading, etc. I tried different nvidia drivers, but the freezing just keeps happening. When the freeze occurs I can’t move the pointer, pressing keys does nothing, but if I unplug the power cable it makes the sound of unplugging power and when I connect it back the sound is also heard. Can you help me, please?

Relevant System Information:
Asus Tuf A14
AMD Ryzen AI 9 HX 370 w/ Radeon 890M (2.00 GHz)
1tb PCIE G4 SSD
LPDDR5X 32gb
nvidia gforce rtx 4060

Screenshots or Error Messages:
(can I find this in a log? If yes, where?)

What I’ve Tried:
Reinstalled ubuntu and tried different nvidia drivers (from the GUI)

2

Your PC is very new and, generally, new hardware requires a recent kernel.
Download Ubuntu 25.10 and run a “Try Ubuntu” session for a couple of hours.

3

As above.

I would add that you probably should install Ubuntu 25.10 right now and make sure the option to install third party drivers, codecs, etc. IS selected! This assures a correct installation of the Nvidia drivers you really need for any recent Nvidia card (the alternative community open-source nouveau can only do so much and lags behind a lot).

There’s no mention of Nvidia drivers so I’m assuming you didn’t select the aforementioned option nor installed the drivers a posteriori. This situation is very likely the root cause of the reported problem.

4

My bad, I should have mentioned that I did installed ubuntu with that option selected, and only after the freezes started to happen I decided to hop from one driver to another, without the expected success.

For the instalation of 25.10, how should I proceed? In the past I just deleted that part of the disk from windows and then installed from the usb. Do you recommend a different aproach?

5

You don’t need to boot Windows 11 to remove any partition (unless you are more comfortable doing so)
Boot into the “Try Ubuntu” live session
Start the installer and overwrite your existing 24.04 root partition with the new version.

1 Like
6

I’ll do that. I’ll update this once I have news. Thank you.

7

I have installed the 25.10 and I’m working on it at the moment.

This is off topic, but since it’s different from what I did on the previous version I want to ask, if I may:

I just installed TLP for managing the battery (mainly to tell when to start and when to stop charging). Using the terminal it did not let me install it.

On the terminal:

E: The repository ‘Index of /linrunner/tlp/ubuntu questing Release’ does not have a Release file.
N: Updating from such a repository can’t be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

But then I went to the app center and it installed. I thought the terminal allowed me to install with more authority then the center. Why did this happened? Keep in mind I’m a noob here…

And a second question: since it installed on App Center, this does not create any icon, right? I still have to configure on the terminal, correct?

8

tlpis a terminal program - it’s not one that I use

There is a discussion here

If Ubuntu 25.10 is working for you, it would be a good idea to mark the relevant post as a solution.

Then, start a new topic with tlp in the title
I would think that many discourse.ubuntu.com members use this program so there should be plenty of useful advice.

9

Thank you. I will mark it as a solution, I’ just waiting to see if this does the trick. I have this discussion open on a separate tab exactly for closure.

Again, thank you for your time.

10

I see that you have an NVIDIA card and you talked about an update/upgrade to your software, but you didn’t mention the version of NVIDIA driver being used.

I would strongly recommend having a look at the following post and consider the offerings regarding how to manage/avoid NVIDIA driver pitfalls, which are triggered by various update/upgrades, unless you take full control of what can and cannot be updated with your NVIDIA drivers.


If you are ever wondering which Desktop Manager you are using, or how the OS is actually handling your Graphics environment, you can run the following command:

inxi -c2 -SGxxx

which will give you a report that looks like this:

System:
  Host: OasisMega1 Kernel: 6.8.0-45-generic x86_64 bits: 64 compiler: N/A
    Desktop: MATE 1.26.0 info: mate-panel wm: marco 1.26.0 dm: LightDM 1.30.0
    Distro: Ubuntu 22.04.5 LTS (Jammy Jellyfish)
Graphics:
  Device-1: AMD RS780D [Radeon HD 3300] vendor: ASUSTeK driver: radeon
    v: kernel ports: active: VGA-1 empty: DVI-D-1 bus-ID: 01:05.0
    chip-ID: 1002:9614 class-ID: 0300
  Display: server: X.Org v: 1.21.1.4 compositors: 1: Picom v: 9 2: marco
    v: 1.26.0 driver: X: loaded: ati,radeon unloaded: fbdev,modesetting,vesa
    gpu: radeon display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1440x900 s-dpi: 96 s-size: 381x238mm (15.0x9.4")
    s-diag: 449mm (17.7")
  Monitor-1: VGA-0 mapped: VGA-1 model: HP w1707 serial: CNC918Q23B
    res: 1440x900 hz: 60 dpi: 99 size: 370x230mm (14.6x9.1")
    diag: 436mm (17.2") modes: max: 1440x900 min: 720x400
  OpenGL: renderer: AMD RS780 (DRM 2.50.0 / 6.8.0-45-generic LLVM 15.0.7)
    v: 3.3 Mesa 23.2.1-1ubuntu3.1~22.04.3 compat-v: 3.0 direct render: Yes