Touchpad problem

Support and Help
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1

I am having a huge problem with the laptop FTCS1000:00 2808:0101 Touchpad which most of the time refuses to accept any clicks of cursor moves; it just refuses to do anything.

The xserver-xorg-input-synaptics is not installed by default and the touchpad uses xinput from where I found its make and model.

The system-process which is shown when using the touchpad varies but is always in the pattern

irq/138-FTCS1000
irq/139-FTCS1000
irq/132-FTCS1000

though the irq number seems to vary at reboot (currently showing irq/133)
Anyone got any clues at all about this; a search has given me no answers.

Clevo NL31 (I think, but the label is almost unreadable)
Xubuntu 24.04,
Pentium® Dual Core Processor 4415U
8GB Kingston SODIMM DDR4 2133MHz.

2

Are you saying that it is entirely non-responsive?

If you run xev, does it show output for every input from the touchpad?

3

Yes, it is completely unresponnsive and the majority of actions show nothing in the terminal running xev other than the cursor moving though that is often very erratically.

A mouse that I have to use instead works absolutely fine.

I have tried installing the xserver-xorg-input-synaptics package just in case it might help.
But of course, as it wasn’t a synaptics touchpad, It didn’t make a scrap of difference so I uninstalled it and still have to use the mouse for this laptop which is very frustrating.

I am completely baffled and don’t know where to go from here.

4

My guess: hardware failure.

5

Xubuntu > Settings > Mouse and Touchpad
By any chance, is the device disabled?

6

No, it’s not disabled.

7

Well, in the few minutes between writing my last post above, I have updated my system.
A new kernel version 6.8.0-55 appeared.
As always I accepted this and it appears that the touchpad is now working properly.
I had not noticed this problem when the system was first installed on January 17, 2025, and I can not remember exactly when I first saw it but the 6.8.0-54 previous kernel version was installed February 26, one week ago and I’m hopeful that this new kernel will have solved this.

I’m also a bit surprised and annoyed that if I am correct about the kernel being the cause, that I did not notice this first occurring at that moment.

Fingers crossed!!! I will keep everyone informed if the problem is now gone.

8

I was unfortunately wrong suggesting the new kernel had solved the problem for me as following a few hours when all was apparently working as it should, all is going badly again this evening.

So now I am beginning to believe wxl had it correct when he suggested a hardware fault.

This is a great pity for me as apart from this problem the machine is brilliant.

I have no idea how easy it is to replace touchpad but will be investigating over the next few days.