As discussed in Discussion: Support Requests, we found crucial to discuss approaches LoCos and the Community overall should consider to provide support in other languages aside English. We do recognise the Ubuntu Forums are a good place to start but they may be insufficient as we are getting support requests in lot of wrong places.
That said, I would like to open a discussion to alternatives we could implement globally to make the Ubuntu Experience more frictionless for new users and for people who cannot or have difficulties speaking English.
My suggestion is to consider Reddit, as it is a balanced solution regarding costs (No costs to create a sub-reddit but requires people to manage and reply to support tickets) and usability (requires accounts but it’s not dedicated to a sub-reddit, unlike forums of some sort and it is not a pain to create a new account).
