Today I received the following:
"While host controllers handle USB devices, our support for laptops and pre-built desktop PCs with Intel components is restricted due to lack of system documentation and limited troubleshooting capabilities. And if you need drivers, they should come from your system manufacturer’s support team’s driver page because their drivers are specialized while ours are generic.
"My benchmarking period began on December 28, 2024 and continues to the present. The download of current drivers is complete. We are currently prospecting a project, and the client has a number of Lenovo X Series laptops that they want to look into using before making any purchases. Now I know what steps to follow to hopefully remedy the problem.