(Solved) Verbatim 43888 blu-ray drive does not work

Support and Help
1

Hello. My first thread here.

Ubuntu Version:
Ubuntu 24.04.1LTS

Desktop Environment (if applicable):
Gnome 46 , Wayland

Problem Description:
I have bought a new Blu-ray writer(Verbatim 43888) and tried to play a DVD on it. Light on the writer starts blinking . It is trying to read the disk but nothing is happening. Disk do not get mounted.
→

Relevant System Information:
lsusb

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 046d:c534 Logitech, Inc. Unifying Receiver
Bus 001 Device 003: ID 0bda:c821 Realtek Semiconductor Corp. Bluetooth Radio 
Bus 001 Device 004: ID 05e3:0751 Genesys Logic, Inc. microSD Card Reader
Bus 001 Device 005: ID 0573:1573 Zoran Co. Personal Media Division (Nogatech) USB Audio and HID
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
**Bus 002 Device 002: ID 18a5:0428 Verbatim, Ltd Verbatim 4K BD RW**

Screenshots or Error Messages:
cat /var/log/syslog | grep sr0

025-01-20T15:47:49.665171+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] scsi3-mmc drive: 62x/62x writer dvd-ram cd/rw xa/form2 cdda tray
2025-01-20T15:47:49.675166+01:00 andriy-PC kernel: sr 3:0:0:0: Attached scsi CD-ROM sr0
2025-01-20T15:47:49.777777+01:00 andriy-PC (udev-worker)[13520]: sr0: Process '/usr/bin/unshare -m /usr/bin/snap auto-import --mount=/dev/sr0' failed with exit code 1.
2025-01-20T15:52:44.756194+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:52:46.795234+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:52:46.804167+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:52:48.844225+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:52:48.854177+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:52:51.426232+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:52:51.436222+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:52:53.449223+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:52:55.499254+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:52:55.509226+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:52:57.566249+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:53:28.531230+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:53:30.571216+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:53:30.581225+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:53:32.619264+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:53:32.629265+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:53:35.180290+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] disc change detected.
2025-01-20T15:53:35.190281+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T15:53:37.226184+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] CDROM not ready.  Make sure there is a disc in the drive.
2025-01-20T15:57:49.064146+01:00 andriy-PC kernel: sr 3:0:0:0: [sr0] scsi3-mmc drive: 62x/62x writer dvd-ram cd/rw xa/form2 cdda tray
2025-01-20T15:57:49.074132+01:00 andriy-PC kernel: sr 3:0:0:0: Attached scsi CD-ROM sr0
2025-01-20T15:57:49.179645+01:00 andriy-PC (udev-worker)[2170]: sr0: Process '/usr/bin/unshare -m /usr/bin/snap auto-import --mount=/dev/sr0' failed with exit code 1.
2025-01-20T15:58:22.253229+01:00 andriy-PC (udev-worker)[372]: sr0: Process '/usr/bin/unshare -m /usr/bin/snap auto-import --mount=/dev/sr0' failed with exit code 1.
2025-01-20T15:58:22.253556+01:00 andriy-PC (udev-worker)[391]: sr0: Process '/usr/bin/unshare -m /usr/bin/snap auto-import --mount=/dev/sr0' failed with exit code 1.
2025-01-20T15:58:22.257459+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] scsi3-mmc drive: 62x/62x writer dvd-ram cd/rw xa/form2 cdda tray
2025-01-20T15:58:22.257516+01:00 andriy-PC kernel: sr 2:0:0:0: Attached scsi CD-ROM sr0
2025-01-20T16:01:38.361640+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T16:01:40.400622+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T16:01:40.410628+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T16:01:42.449650+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T16:01:42.459630+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T16:01:44.977629+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T16:01:44.987578+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T16:01:47.055602+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T16:01:49.105628+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T16:01:49.114589+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T16:01:51.152715+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:26:48.954642+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:26:50.992569+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:26:51.002577+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:26:53.041657+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:26:53.051625+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:26:55.606790+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:26:55.616568+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:26:57.647651+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:26:59.697659+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:26:59.706607+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:27:01.745719+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:27:54.309620+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:27:56.336607+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:27:56.346616+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:27:58.893668+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:27:58.903579+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:28:00.944608+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:28:02.993648+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:28:03.003591+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:28:05.041610+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:28:05.051587+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] CDROM not ready yet.
2025-01-20T17:28:07.614742+01:00 andriy-PC kernel: sr 2:0:0:0: [sr0] disc change detected.
2025-01-20T17:28:07.832898+01:00 andriy-PC kernel: /dev/sr0: Can't open blockdev
2025-01-20T17:33:44.532638+01:00 andriy-PC kernel: /dev/sr0: Can't open blockdev

→

What I’ve Tried:

  • Have no idea where to start.

Thank you for answers an ideas.

1 Like
2

It’s possible the drive isn’t getting enough power from the USB port. Is it plugged directly into the computer, or a USB hub or other external device?

Have you tried other DVDs? Is it a movie or data DVD?

If it’s a movie, can you try a data DVD if you have one?
If it is a movie you may need to install a couple of extra packages:

# This will ask you to run the command after it to configure DVD playback
# by installing libdvdcss2
sudo apt install libdvd-pkg ubuntu-restricted-extras
sudo dpkg-reconfigure libdvd-pkg
3

This is probable. I am using a mini-pc . I have tried to reboot and system refuses to boot unless I unplug the drive. Drive is connected directly.

If it is a movie you may need to install a couple of extra packages:

Installed. No effect. Those packages are for breaking CSS encryption. We are not at that stage yet. Disc is not identified.

I have tried several movie discs. Result is the same on all of them.

4

It’s possible the drive isn’t getting enough power from the USB port. Is it plugged directly into the computer, or a USB hub or other external device?
I have an external /dvd/CD RW device and it has its own fairly substantial external power supply.
You might consider an externally powered USB hub as a way to provide the power your device requires.

1 Like
5

Yes. It works via hub with extra power. Solved.

2 Likes
6

That’s great news.

Thanks for adding Solved in the title but the best way is to mark him610’s post as the solution.

Not only does this help with visibility on the platform and for searchability but also gives credit to the user who provided the solution.

Thanks.

2 Likes