Old software

Im trying to update to the new Ubuntu but im getting your internet is not connected when clearly Im connected so any advice on how to get this to working again

Sorry to hear you’re experiencing some issues.

However, this platform is not for support. I recommend you try any of these channels: https://community.ubuntu.com/t/supporting-users/20

This platform is not set up to deal with support issue, we’re about discussion and moving forward - gsilvapt has pointed you to a more suitable venue. Thanks.