Multipass Launch Error : Remote is unknown or unreachable

Multipass
1

Hi,

I am new to Multipass and Virtualbox and trying my hands on it while I encountered an error.

Steps that I followed:

  1. Checked if Hyper-v is enabled or disabled - It was disabled
  2. Installed Multipass and VirtualBox on Windows.
  3. While using command “multipass launch” in windows Powershell, I got an error “Remote ‘’ is unknown or unreachable”.

OS Used: Windows 10 Enterprise
Version: 1703

Kindly help as I have looked for the solution for more than 2 hours now.

2

This error suggests there’s some trouble with networking, the daemon can’t fetch image info from the Internet. Do you have a proxy or a VPN that could be messing with us?

Please have a look at our accessing logs and troubleshooting networking on Windows guides, maybe something there puts you on the right track.

You’re welcome to post any suspicious logs here, too.

3

Thanks for the suggestion.

But I am neither using proxy nor a VPN.

During installation of multi pass, I have selected Virtual Box option as Microsoft Hyper-V option was disabled.

I was able to successfully install both(multi pass and virtual box) of them.

Tried looking for solution in “Troubleshooting network” guide but couldn’t find any solution.

Still facing the same issue.

4

Below are the few event logs:

[successful-krill] Could not find the cloud-init ISO path for removal.

[Qt] QIODevice::write (QFile, “C:\windows\system32\config\systemprofile\AppData\Roaming\multipassd\virtualbox\multipassd-vm-instances.json”): device not open

[successful-krill] VBoxManage failed - errorString: Unknown error, exitStatus: 0, exitCode: 1

[successful-krill] Could not unregister VM: VBoxManage.exe: error: Could not find a registered machine named ‘successful-krill’
VBoxManage.exe: error: Details: code VBOX_E_OBJECT_NOT_FOUND (0x80bb0001), component VirtualBoxWrap, interface IVirtualBox, callee IUnknown
VBoxManage.exe: error: Context: “FindMachine(Bstr(VMName).raw(), machine.asOutParam())” at line 150 of file VBoxManageMisc.cpp

[VMImageHost] Could not update manifest: failed to download from ‘https://cloud-images.ubuntu.com/minimal/releases/xenial/release/ubuntu-16.04-minimal-cloudimg-amd64-disk1.img’: SSL handshake failed

5

This is the problem, then. Any chance your system date is wrong? Can you access this URL in your browser?

It could also be that your system certificates do not include one that allows the above URL to be fetched. You can find the relevant root certificates on letsencrypt.org.

6

Yes, I am able to access the URL “https://cloud-images.ubuntu.com/” in my browser and navigate through directories present on that website.

7

Would you please file a new issue and provide the requested data here:

https://github.com/canonical/multipass/issues/new?template=bug_report.md

It’s unfortunately unclear why your Multipass would be unable to access that URL :confused:

Thanks!