Issue attempting to upgrade from Zoom 6.0.10 to Zoom 6.3.6

While I would love to see the issue fixed, right now, I will be happy if I can get some help to just figure out who ‘owns’ the problem. I’m guessing it’s Zoom, but I’m not sure.

I do not want to use a snap or flatpak if possible, long story, I don’t want to get into that here.

Ubuntu Version:
Ubuntu 22.04.5 LTS

Desktop Environment (if applicable):
Gnome 42.9 / Wayland

Problem Description:

I was trying to do this the IMHO, simplest way: by downloading the .deb file and then just using the
‘’’
sudo apt install ./zoom_amd64.deb
‘’’
Command -when I am in a terminal session in the directory (Downloads) where the .deb file is.
I had run: sudo apt update prior to that, there was one outstanding update for the processor microcode that I did not apply.

The problem is that, at the end of the install process the following error occurs. (the entire output from the command is below).

N: Download is performed unsandboxed as root as file ‘/home/robert/Downloads/zoom_amd64.deb’ couldn’t be accessed by user ‘_apt’. - pkgAcquire::Run (13: Permission denied)

Relevant System Information:

Below is the result my trying to run the command:

robert@Vulcan:~/Downloads$ sudo apt install ./zoom_amd64.deb
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Note, selecting 'zoom' instead of './zoom_amd64.deb'
The following packages were automatically installed and are no longer required:
  hplip-data libflashrom1 libftdi1-2 libimagequant0 libllvm13 libraqm0 python3-olefile python3-pil python3-renderpm
  python3-reportlab python3-reportlab-accel
Use 'sudo apt autoremove' to remove them.
The following packages will be upgraded:
  zoom
1 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
Need to get 0 B/213 MB of archives.
After this operation, 23.5 MB of additional disk space will be used.
Get:1 /home/robert/Downloads/zoom_amd64.deb zoom amd64 6.3.6.6315 [213 MB]
(Reading database ... 379385 files and directories currently installed.)
Preparing to unpack .../Downloads/zoom_amd64.deb ...
Unpacking zoom (6.3.6.6315) over (6.0.10.5325) ...
run post uninstall script, action is upgrade ...
Setting up zoom (6.3.6.6315) ...
run post install script, action is configure...
Processing triggers for gnome-menus (3.36.0-1ubuntu3) ...
Processing triggers for shared-mime-info (2.1-2) ...
Processing triggers for mailcap (3.70+nmu1ubuntu1) ...
Processing triggers for desktop-file-utils (0.26-1ubuntu3) ...
N: Download is performed unsandboxed as root as file '/home/robert/Downloads/zoom_amd64.deb' couldn't be accessed by user '_apt'. - pkgAcquire::Run (13: Permission denied)
robert@Vulcan:~/Downloads$ 

What I’ve Tried:
Tried it shutting down all apps that used Sound (I know, probably not much use).
Contemplated adding the Key and updating repository to link it in.

Interestingly, because I needed to schedule a meeting for Tonight, I switched to an older box using Ubuntu 18.04.6 … and it worked. :slight_smile:
But I still need to get it fixed on this machine.

Thanks,
Rob Adamson

The N: tells you that this is just a notice, if there is not an additional line with an E:, there is no actual error… Your package should have been installed regardless…

2 Likes

I just upgraded from 6.3.6 to 6.3.10 about 5 minutes ago as I use Zoom a lot and always want the latest version.

I did this on both 22.04.5 and 24.04.2.I’m using Mate but I can’t see how that would make a difference.

I install all .debs using GDebi.The big question is did the version of Zoom you tried to install actually install?If it didn’t you may wish to try using GDebi to install Zoom but I still can’t see that making any difference either but best suggestion is open Zoom and see what version it is and re-install if necessary.

1 Like

Thanks to those who responded.

Apologies, I did some more digging and tried:

sudo dpkg -i ./zoom_amd64.deb
Which gave the following output:
‘’
[sudo] password for robert:
(Reading database … 379395 files and directories currently installed.)
Preparing to unpack ./zoom_amd64.deb …
Unpacking zoom (6.3.6.6315) over (6.3.6.6315) …
run post uninstall script, action is upgrade …
Setting up zoom (6.3.6.6315) …
run post install script, action is configure…
Processing triggers for mailcap (3.70+nmu1ubuntu1) …
Processing triggers for gnome-menus (3.36.0-1ubuntu3) …
Processing triggers for desktop-file-utils (0.26-1ubuntu3) …
Processing triggers for shared-mime-info (2.1-2) …
‘’’

Because even though I do now see it was completed, Zoom was crashing instead of starting. But after doing the step above, it works.

However, it is acting “weird” - meaning I’m getting messages about parts of it crashing, I’ve sent those reports to Canonical. And it asks me to authenticate with my password, but if I do that or just click cancel… it works. .

I will dig into what it is that is not trusted later.

Case Closed.

That won’t help anyone, zoom is a proprietary piece of software, Canonical can not fix it, it has no access to the code, you need to talk to zoom themselves…

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