Hi @federicarike.
Thanks for all the advice offered here. I don’t suppose you have any tips for a Dell XPS 7390 on Ubuntu 22.04? I have tried the above, but unfortunately this is what I get. Do I need a different driver?
Hi @markscriba,
you are in the wrong thread! There is one for Ubuntu 22.04, here:
Sorry! I actually meant 24.04…
Having done some more digging, it appears as though the XPS 7390 2-in-1 is weirdly poorly supported with regards to the camera. If you have any info I’d be hugely grateful, but I’m thinking I’m just going to need to buy a USB webcam… 
Alright!
Have you purged all the packages listed first, as written up here and then rebooted?
I have, yes. If I purge everything, /dev/video0 disappears. When I reinstall, the entry in /dev reappears but ffplay just gives the display shown.
Any other diagnostics I can run?
@markscriba Let us finish the drivers side. Now that is all purged, what is the code for
$ sudo apt install ubuntu-oem-keyring
$ sudo add-apt-repository "deb http://dell.archive.canonical.com/ noble somerville"
$ sudo apt-get update
$ ubuntu-drivers list
For the diagnostics, you can press F2/F12 to
- check if the camera is enabled;
- run advanced diagnostics > press exit > select camera > run (if the camera is listed)
Also, Dell released some drivers in December.
https://www.dell.com/support/product-details/en-us/product/xps-13-7390-laptop/drivers
Waiting for the screenshot of the output of ubuntu-drivers list after updating the cache and the package list. Let me know.
Thanks so much for continuing to try to help me. I’ve followed all those steps, and yet when I run ubuntu-drivers list I get nothing.
The command runs (takes a couple of seconds), but I get zero output.
I’ve checked and the camera is enabled in the bios.
No problem.
Did you also update the cache and package list after adding the new repository via
$sudo apt-get update
?
Could you please type this and post the output
sudo add-apt-repository --list
Have you tried the advanced diagnostic on the camera?
Here’s the output of add-apt-repository --list
Types: deb
URIs: https://ppa.launchpadcontent.net/ubuntuhandbook1/audacity/ubuntu/
Suites: noble
Components: main
Signed-By: -----BEGIN PGP PUBLIC KEY BLOCK-----
[REDACTED]
-----END PGP PUBLIC KEY BLOCK-----
# Written by ubuntu-pro-client
Types: deb
URIs: https://esm.ubuntu.com/apps/ubuntu
Suites: noble-apps-security noble-apps-updates
Components: main
Signed-By: /usr/share/keyrings/ubuntu-pro-esm-apps.gpg
deb https://download.docker.com/linux/ubuntu noble stable
deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
deb https://packages.cloud.google.com/apt gcsfuse-noble main
# Written by ubuntu-pro-client
Types: deb
URIs: https://esm.ubuntu.com/infra/ubuntu
Suites: noble-infra-security noble-infra-updates
Components: main
Signed-By: /usr/share/keyrings/ubuntu-pro-esm-infra.gpg
deb http://dell.archive.canonical.com/ noble somerville
Types: deb
URIs: http://gb.archive.ubuntu.com/ubuntu/
Suites: noble noble-updates noble-backports
Components: main restricted universe multiverse
Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg
Types: deb
URIs: http://security.ubuntu.com/ubuntu/
Suites: noble-security
Components: main restricted universe multiverse
Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg
What about the kernel? Which version are you using?
6.8.0-52-generic #53-Ubuntu SMP PREEMPT_DYNAMIC Sat Jan 11 00:06:25 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux
Just one though - I think the camera is an older model. Would it need the ipu4 drivers perhaps?
Was the camera working anytime since you got the lap? Was it Windows 11 and then you change to a pure Ubuntu 24.04?
Anyways, let us try this:
$ sudo apt-get install --no-install-recommends --yes \ linux-generic-hwe-24.04 \ linux-modules-ipu6-generic-hwe-24.04 \ linux-modules-usbio-generic-hwe-24.04
Let me know what happens.
Didn’t ever test under Win 11, but it came from a refurbishment supplier, so I imagine it underwent diagnostics.
Run that. Running ubuntu-drivers list still gives no output unfortunately.
Anything else I should try?
Do you have a pure Ubuntu or is it partitioned now?
Also, in your software updater > settings > updates do you have subscribed to: all updates?
and what is the screenshot of
software updater>settings> additional drivers
It seems there are no stable OEM metapackages for XPS 7390 at the moment.
I will let you know if it will be released.
We can try with the development ppa, if you like.
Thanks for all your help federicarike - I think I will just leave this now and buy a USB webcam! Let me know on this thread if you find out about any OEM metapackages for the 7390 2-in-1, but I won’t hold my breath! Cheers again
Anytime! Sure, I’ll keep you posted.