Complete System Freeze on Ubuntu 24.04 with GNOME 47

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Hello Community,

I have encountered a complete system freeze on my Ubuntu 24.04 system with GNOME 47. During the freeze, both the mouse and keyboard stop working entirely, and I am unable to interact with the system.

This issue has now occurred twice. I tried various commands and key combinations (e.g., Ctrl + Alt + F1/F2, Alt + SysRq + REISUB), but nothing seemed to work. The only solution was to perform a hard reboot.

Here are some details about my setup:

GNOME Version: 47

Ubuntu Version: 24.04
I suspect it might be related to a software bug or a hardware issue, but I am not sure where to begin troubleshooting.

Has anyone else experienced this issue? If so, do you have any suggestions for debugging or resolving it? I would appreciate any insights or solutions you can offer.

Thank you!

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Did you install Gnome 47? I have 24.04 up to date, and its still on Gnome 46.

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You need to upgrade Ubuntu from 24.04 to 24.10.

To upgrade from Ubuntu 24.04 to 24.10, follow these steps:

  1. Backup Your Data
    Ensure all important files are backed up.

  2. Update Current System
    Run:

    sudo apt update && sudo apt upgrade -y
sudo apt dist-upgrade -y
sudo apt autoremove --purge -y
sudo apt clean

  3. Modify Update Settings
    Open Software & Updates > Updates tab > Set Notify me of a new Ubuntu version to For any new version.

  4. Start the Upgrade
    Execute:

    sudo do-release-upgrade

    If the upgrade isn’t detected, use:

    sudo do-release-upgrade -d

  5. Follow Prompts
    Proceed as directed, then restart with:

    sudo reboot

  6. Verify Upgrade
    Confirm the version:

    lsb_release -a

For issues, check logs at /var/log/dist-upgrade/.

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Hi @harshdhiman08,

The purpose of your post is unclear.

Are you saying that upgrading from 24.04 to 24.10 solved your problem?
Or are you telling @VMC that you upgraded to 24.10?
And if you are using 24.10, why did you say that you were using 24.04?

  • The use of apt’s -y flag is not recommended outside of scripts. It disables an important safeguard.

  • The use of apt’s --purge flag should be explained. It’s not the default for a reason.

  • The use of do-release-upgrade’s -d flag is strongly discouraged. It shouldn’t upgrade folks to 24.10. It should do something very different. Did you test that command?

A tutorial to release-upgrade a properly-working Ubuntu system already exists: https://ubuntu.com/tutorials/upgrading-ubuntu-desktop .
What is your purpose duplicating those instructions here?

1 Like
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Hi @ian-weisser,
Thanks for reply, I accepted that I’m just beginner in the Linux journey and also I want to learn and share as my learnings as much as I can.
I just replied to @VMC as he’s asking for the Gnome 47.

I was not aware of the apt’s -y flag as I just searched about how to upgrade Ubuntu on internet.

I’ll research about this and make the changes.

Thank- you :grinning:

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Closed in error. Apologies for finger fumble.

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Hello @harshdhiman08

This post looks like a copy-paste from an LLM such as ChatGPT. While these tools can be handy, it’s not a good idea for an admitted beginner in Linux to post this as fact, especially since you didn’t know what the options do in this particular case.

I like to consider that the output from tools like ChatGPT can be thought of as the ramblings of “An excitable and enthusiastic internal” that need checking. This is worth considering in the future.

I do hope you continue to enjoy your Linux journey.

2 Likes
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Personally, I always stick to LTS releases for stability.

If you really want to test interim releases like 24.10, then I recommend doing so in a virtual machine.

You should, if possible, ideally test development releases in a VM unless you have a spare drive or partition that you don’t mind wiping clean again and again :wink:

Whatever route you decide to take, make sure you always have solid backups of important data.

1 Like
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I really agreed with you, I’ll try to research more and more before just relying on these LLM.
This is kind of new and very important lesson to me.

You guys are really nice, one and only reason I’m here is to interact with people like you, like minded people.

Thanks you, I really appreciated for your reply.

2 Likes
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Agreed that is kind of a backup and safer option to try new releases.

1 Like