Cat removed USB boot drive during installation

Ubuntu Version:
24.04.1 Desktop

Desktop Environment (if applicable):

Problem Description:
My cat dislodged the USB boot drive I was using to install Ubuntu after I had already passed the installation step that wipes the previous OS, but before it was done installing Ubuntu. Obviously this immediately crashed the installation process, so I tried shutting the computer down and reinstalling. I can access the initial menu that says “Try or Install Ubuntu” or lets me open BIOS, but it crashes after that. The old OS (Windows 10) is totally gone.

I’m not experienced with Linux, so I really am not sure what I should try. I use Ubuntu on my other computer, but haven’t had any real issues installing before, so I’m unfamiliar with what to do here.

Relevant System Information:

  • Processor: Intel Core i7-6700
  • Memory: DDR4 16G
  • Storage: Hybrid HDD 2TB + 8G SSD

Screenshots or Error Messages:


Sorry about the photo!

What I’ve Tried:

  • Remade the boot drive, just in case it was an issue with the drive
  • Disabled secure boot
1 Like

Welcome to Ubuntu Discourse :slight_smile:

With the remade USB you can get to Try or Install if I understand correctly?

If yes, choose the option Safe Graphics mode and see if that gets you past the errors and into a live session.

I hope the cat understands the error of his/her ways :wink:

Unfortunately it doesn’t, I get the same error. I was able to boot Gparted on a separate boot drive, but even after fully erasing and rebuilding the Ubuntu boot drive, I’m having the same error regardless of safe graphics mode or not.

Got another drive? Maybe it was damaged in the process.

1 Like

Your cat thought you were installing Puppy Linux :slightly_smiling_face:

2 Likes

Flashed a new drive with a fresh download of Ubuntu, just to be sure, and I’m getting the same error.

He’s just defending himself :joy:

1 Like

Can you still boot this?
If so, create a new GPT partition table on your target drive.

Subsequently, you can see what is happening during the installation process by displaying the terminal output.

After Ready to Install > Review your Choices > Install
Click the icon in the lower right corner to reveal terminal output

This may reveal where the installation trips up?

Are you sure you’re booting off of the usb or are you now trying to boot off of the damaged Ubuntu? Make sure you go into your firmware at bootup and force a boot of the usb installer.

How were you able to make a fresh installer if your system is munged? Another system? Can you boot the live installer on it? (Just to make sure the live installer is ok)…

Having just been through my own saga, not totally resolved, I thought at first that this was a joke, and a funny one too, but no, I feel your pain which is much worse than mine was. At least I am on a working system a week after receiving it.

@tea-for-one Creating the new GPT partition didn’t affect the error, unfortunately.

I’m not actually getting that far in the installation process: I’m just hitting “Try or Install Ubuntu” and then it crashes. Same thing happens if I select the safe graphics mode, that’s the last selection I can make before it crashes on me.

@eeyore I’m pretty positive I’m booting off the USB. Luckily this whole problem is happening on an old desktop I’m trying to boot to run a Plex server, and I still have my main computer. Live installer boots up just fine on the other system.

@stevecoh1 I got stressed just looking at your threads, haha. At least I’m having this problem on an old desktop I’ve had sitting in the closet, I really hope your new laptop gets sorted out.

1 Like

Why are you trying to use the desktop ISO?

Plex can be installed from the terminal.

I would suggest trying Ubuntu Server edition to see if the same problem occurs.

This should be helpful, I hope.
https://support.plex.tv/articles/200288586-installation/

2 Likes

Department of Guesswork responding…

I wonder if your RAM is the cause of this?
The following will copy the potential live session into your RAM and may reveal pertinent error messages.

When you reach the grub menu Try or Install Ubuntu
Press e to edit
Find this line:- linux /casper/vmlinuz ---quiet splash
Change to:- linux /casper/vmlinuz toram
F10 to boot

If it works, there will be lots of text on the screen.
If it doesn’t work, then it may be your RAM?

What is the make and model of this drive?

Oh, this is a beast I’ve never encountered. Interesting… Do you have control over the SSD part of it? via firmware or something? It needs to be cleaned out.

You might try erasing the device completely and hope that the SSD follows along:

dd if=/dev/zero of=/dev/sdX bs=1M

Then try the install again.

spitballing from the third grader in the room…me …(humor)

Usually a SSD can be repaired / trimmed by apply power to the power side and removing the data connection usually 1-2 hours is all that is needed. The firmware will re-build the cell with the chip.
If it’s a NVME a simple NVME to 2.5" sata adapter can be used and like a 2.5" ssd just hook up the power side.
(yes I seen the hybrid part but think, if one zeros then disconnects it completely and just reattach the power only the SSD part is forced to do a firmware rebuild on the SSD section, yes the drive is spinning at idle)
coupled that with the zeroing the drive maybe the ticket for the Hybrid drive , now the SSD yeah just the power connection will rebuild the cells.

+1 on using Ubuntu server headless as @rubi1200 recommended… I’m doing that with a i7-2600S and running both Plex and Jellyfin together
now for me to bow out