Hello Folks,
I have a Ubuntu.com account, several paid Ubuntu Pro subscriptions, and Infrastructure Support. When I click the “Support Portal” button on the Ubuntu Pro dashboard, I’m redirected to:
Doing so attempts to log me into the support portal via SSO and eventually fails and redirects me to this page:
I don’t know where to turn. We bought the subscriptions using the same account I’m logged in with. I cannot find any way to contact Ubuntu support via email or phone. Everything points me back to logging in to the support portal to open a ticket, which I cannot do.
Something is messed up with associations on my SSO account, but I cannot get Canonical’s help. I’ve even tried to reach out to sales via webform, but nobody gets back to me.
Any ideas / suggestions?
Thanks!