Bluetooth Not Connecting

Support and Help
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1

Hello I am using Ubuntu 24.04 and I cannot connect my Bluetooth keyboard or mouse

Dell Precision Tower 3620
intel core i7-6700
32-GB Ram

Thanks for any help with this

2

Do you see the BT symbol or not even that?

3

Hello Joe, I do see Bluetooth toggle at the top right of the Bluetooth page but cannot not click on it

4

It doesn’t seem to be detecting the BT drivers. I recently installed Kubuntu 25.04 and it detects BT right away. It also happened with the previous version.

Did you update/upgrade?

5

Yes I already did both now sure what’s up with it

6

Post results for uname -r; lsusb; sudo dmesg|egrep -i 'blue|firm'

7

Hi Jeremy do i run that command as you posted?
uname -r; lsusb; sudo dmesg|egrep -i 'blue|firm

8

yes uname -r; lsusb; sudo dmesg|egrep -i ‘blue|firm’

9

Here you go

6.11.0-28-generic
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 25a7:fa70 Areson Technology Corp 2.4G Wireless Receiver
Bus 001 Device 003: ID 258a:1007 SINOWEALTH Wired Gaming Mouse
Bus 001 Device 004: ID 0566:3067 Monterey International Corp. USB Keyboard
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
[sudo] password for robert: Command 'firm' not found, did you mean:
  command 'form' from deb form (4.3.0+git20230104+ds-1)
  command 'frm' from deb mailutils (1:3.16-1build1)
  command 'ferm' from deb ferm (2.5.1-1.1)
  command 'fim' from deb fim (0.6~rc2-1)
Try: sudo apt install <deb name>
10

What about lspci -nnk|grep -iA3 net; sudo dmesg|grep blue; sudo dmesg|grep firm

11

Here you go

00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (2) I219-LM [8086:15b7] (rev 31)
	Subsystem: Dell Ethernet Connection (2) I219-LM [1028:06b7]
	Kernel driver in use: e1000e
	Kernel modules: e1000e
01:00.0 PCI bridge [0604]: Texas Instruments XIO2001 PCI Express-to-PCI Bridge [104c:8240]
12

I see no sign of an internal or external Bluetooth device
There is Bus 001 Device 002: ID 25a7:fa70 Areson Technology Corp 2.4G Wireless Receiver but I can’t find anything that says it is Bluetooth

13

I just picked up this machine today for the sole purpose of Ubuntu it may not have internal or external Bluetooth device. Can I still use a Bluetooth dongle with it?

14

Shouldn’t be an issue adding a Bluetooth dongle. May have to do a little research to find one that works well in Ubuntu

15

Will do Thank you Jeremy

16

Hello everybody so I was able to get a Bluetooth dongle but unable to get things connected. Each time I try to connect to my Bluetooth speakers it tells me to turn off airplane mode. I don’t see any way to turn it off

I’m using Ubuntu 24.04 LTS

17

What does this show?
nmcli radio all

18

The output

WIFI-HW  WIFI     WWAN-HW  WWAN    
missing  enabled  missing  enabled
19

Please post results for lsusb; sudo dmesg | egrep -i 'blue|firm'

20

Here you go

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 258a:1007 SINOWEALTH Wired Gaming Mouse
Bus 001 Device 003: ID 0566:3067 Monterey International Corp. USB Keyboard
Bus 001 Device 006: ID 2357:0604 TP-Link TP-Link Bluetooth USB Adapter
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub