Bitwarden Launch Failure in Kubuntu 24.10

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1

Some time ago, I switched to Bitwarden to manage my passwords, partly because KDE Wallet is a bit clunky, but also because it can only retrieve passwords from the machine that it is installed on, which limits it to Linux only. At first I was fairly happy with BW and used it on my tablet, my phone, my desktop and my laptop. I installed it using snap via Discover.

Fairly recently, I’ve been getting messages in Kubuntu telling me it needs updating, and I must exit it so that snap can update it. I found that I was unable to do this via the GUI, because it didn’t open, so I’ve been killing bitwarden via htop. More recently, however, I have found that there seem to be dozens of bitwarden processes and as soon as I kill the parent of one set, another appears. This prevents update from occurring. Eventually I got all instances killed

When I try to launch bitwarden from the console, I get:

terry@OptiPlex:~$ /snap/bin/bitwarden
A JavaScript error occurred in the main process
Uncaught Exception:
SyntaxError: Unexpected end of JSON input
    at JSON.parse (<anonymous>)
    at Conf._deserialize
(/snap/bitwarden/127/resources/app.asar/main.js:10101:43)
    at get store (/snap/bitwarden/127/resources/app.asar/main.js:10312:43)
    at new Conf (/snap/bitwarden/127/resources/app.asar/main.js:10165:32)
    at new ElectronStore
(/snap/bitwarden/127/resources/app.asar/main.js:14994:3)
    at new ElectronStorageService
(/snap/bitwarden/127/resources/app.asar/main.js:88235:22)
    at new Main (/snap/bitwarden/127/resources/app.asar/main.js:88968:31)
    at 83243 (/snap/bitwarden/127/resources/app.asar/main.js:75098:18)
    at __webpack_require__
(/snap/bitwarden/127/resources/app.asar/main.js:91864:42)
    at /snap/bitwarden/127/resources/app.asar/main.js:91920:37

(bitwarden-app:8364): Gtk-WARNING **: 07:44:50.011: Theme parsing error:
gtk.css:3536:25: 'font-feature-settings' is not a valid property name
Gtk-Message: 07:44:50.030: Failed to load module "colorreload-gtk-module"
Gtk-Message: 07:44:50.030: Failed to load module
"window-decorations-gtk-module"
[8364:1219/074450.078247:ERROR:object_proxy.cc(576)] Failed to call
method: org.kde.KWallet.isEnabled: object_path= /modules/kwalletd6:
org.freedesktop.DBus.Error.AccessDenied: An AppArmor policy prevents
this sender from sending this message to this recipient;
type="method_call", sender=":1.153" (uid=1000 pid=8364
comm="/snap/bitwarden/127/bitwarden-app --no-sandbox"
label="snap.bitwarden.bitwarden (enforce)") interface="org.kde.KWallet"
member="isEnabled" error name="(unset)" requested_reply="0"
destination="org.kde.kwalletd6" (uid=1000 pid=2206
comm="/usr/bin/kwalletd6 --pam-login 13 14" label="unconfined")
[8364:1219/074450.078287:ERROR:kwallet_dbus.cc(112)] Error contacting
kwalletd6 (isEnabled)
[8364:1219/074450.078983:ERROR:object_proxy.cc(576)] Failed to call
method: org.kde.KLauncher.start_service_by_desktop_name: object_path=
/KLauncher: org.freedesktop.DBus.Error.ServiceUnknown: The name
org.kde.klauncher was not provided by any .service files
[8364:1219/074450.079001:ERROR:kwallet_dbus.cc(81)] Error contacting
klauncher to start kwalletd6
[8364:1219/074450.079193:ERROR:object_proxy.cc(576)] Failed to call
method: org.kde.KWallet.close: object_path= /modules/kwalletd6:
org.freedesktop.DBus.Error.AccessDenied: An AppArmor policy prevents
this sender from sending this message to this recipient;
type="method_call", sender=":1.153" (uid=1000 pid=8364
comm="/snap/bitwarden/127/bitwarden-app --no-sandbox"
label="snap.bitwarden.bitwarden (enforce)") interface="org.kde.KWallet"
member="close" error name="(unset)" requested_reply="0"
destination="org.kde.kwalletd6" (uid=1000 pid=2206
comm="/usr/bin/kwalletd6 --pam-login 13 14" label="unconfined")
[8364:1219/074450.079206:ERROR:kwallet_dbus.cc(502)] Error contacting
kwalletd6 (close)
libGL error: MESA-LOADER: failed to open nouveau (search paths
/snap/bitwarden/127/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
libGL error: failed to load driver: nouveau
libGL error: MESA-LOADER: failed to open swrast (search paths
/snap/bitwarden/127/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
libGL error: failed to load driver: swrast
[8395:1219/074450.091897:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8395:1219/074450.092070:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8395:1219/074450.092120:ERROR:gl_display.cc(767)] eglInitialize OpenGL
failed with error EGL_NOT_INITIALIZED, trying next display type
[8395:1219/074450.093149:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8395:1219/074450.093238:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8395:1219/074450.093318:ERROR:gl_display.cc(767)] eglInitialize
OpenGLES failed with error EGL_NOT_INITIALIZED
[8395:1219/074450.093395:ERROR:gl_display.cc(801)] Initialization of all
EGL display types failed.
[8395:1219/074450.093486:ERROR:gl_ozone_egl.cc(26)]
GLDisplayEGL::Initialize failed.

(bitwarden-app:8364): Gtk-WARNING **: 07:44:50.094: Theme parsing error:
gtk.css:3536:25: 'font-feature-settings' is not a valid property name
[8395:1219/074450.098507:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8395:1219/074450.098596:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8395:1219/074450.098662:ERROR:gl_display.cc(767)] eglInitialize OpenGL
failed with error EGL_NOT_INITIALIZED, trying next display type
[8395:1219/074450.100067:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8395:1219/074450.100143:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8395:1219/074450.100203:ERROR:gl_display.cc(767)] eglInitialize
OpenGLES failed with error EGL_NOT_INITIALIZED
[8395:1219/074450.100261:ERROR:gl_display.cc(801)] Initialization of all
EGL display types failed.
[8395:1219/074450.100329:ERROR:gl_ozone_egl.cc(26)]
GLDisplayEGL::Initialize failed.
[8395:1219/074450.102072:ERROR:viz_main_impl.cc(166)] Exiting GPU
process due to errors during initialization
libGL error: MESA-LOADER: failed to open nouveau (search paths
/snap/bitwarden/127/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
libGL error: failed to load driver: nouveau
libGL error: MESA-LOADER: failed to open swrast (search paths
/snap/bitwarden/127/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
libGL error: failed to load driver: swrast
[8431:1219/074450.177636:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8431:1219/074450.177753:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8431:1219/074450.177823:ERROR:gl_display.cc(767)] eglInitialize OpenGL
failed with error EGL_NOT_INITIALIZED, trying next display type
[8431:1219/074450.178809:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8431:1219/074450.178913:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8431:1219/074450.178971:ERROR:gl_display.cc(767)] eglInitialize
OpenGLES failed with error EGL_NOT_INITIALIZED
[8431:1219/074450.179028:ERROR:gl_display.cc(801)] Initialization of all
EGL display types failed.
[8431:1219/074450.179083:ERROR:gl_ozone_egl.cc(26)]
GLDisplayEGL::Initialize failed.
[8431:1219/074450.182551:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8431:1219/074450.182607:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8431:1219/074450.182670:ERROR:gl_display.cc(767)] eglInitialize OpenGL
failed with error EGL_NOT_INITIALIZED, trying next display type
[8431:1219/074450.183620:ERROR:angle_platform_impl.cc(44)]
Display.cpp:1083 (initialize): ANGLE Display::initialize error 12289:
Could not create a backing OpenGL context.
ERR: Display.cpp:1083 (initialize): ANGLE Display::initialize error
12289: Could not create a backing OpenGL context.
[8431:1219/074450.183708:ERROR:gl_display.cc(497)] EGL Driver message
(Critical) eglInitialize: Could not create a backing OpenGL context.
[8431:1219/074450.183765:ERROR:gl_display.cc(767)] eglInitialize
OpenGLES failed with error EGL_NOT_INITIALIZED
[8431:1219/074450.183819:ERROR:gl_display.cc(801)] Initialization of all
EGL display types failed.
[8431:1219/074450.183870:ERROR:gl_ozone_egl.cc(26)]
GLDisplayEGL::Initialize failed.
[8431:1219/074450.185358:ERROR:viz_main_impl.cc(166)] Exiting GPU
process due to errors during initialization
MESA-LOADER: failed to open nouveau (search paths
/snap/bitwarden/127/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load driver: nouveau
MESA-LOADER: failed to open kms_swrast (search paths
/snap/bitwarden/127/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load driver: kms_swrast
MESA-LOADER: failed to open swrast (search paths
/snap/bitwarden/127/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load swrast driver

I tried uninstalling and reinstalling via Discover and that seemed to work, but it is now the same as it was earlier.

2

from the output of snap info bitwarden :

  Bitwarden requires access to the `password-manager-service` for secure storage. Please enable it
  through permissions or by running `sudo snap connect bitwarden:password-manager-service`.

did you connect the interface ?

3

Not being very familiar with snaps, I was totally unaware of that requirement (I’m an old ‘apt install’ user). It would be useful if Discover imparted that information when the package is installed.

Having said that, running:

`sudo snap connect bitwarden:password-manager-service`

only works once. Once it has been run, I can open bitwarden, but if I then close the bitwarden window using the cross in the corner of the window, it reverts to the earlier behaviour. Does this mean that I have to keep the bitwarden window open in order to be able to quit the app when needed?

In the settings, I have enabled ‘Show tray icon’ and ‘Start to tray icon’, but this icon does not appear. I’m almost certain that it did when I first installed bitwarden, but I can’t remember quite when that was; it might be before I upgraded Kubuntu from 24.04 to 24.10.

4

That should have helped, perhaps you need to log out of bnitwarden and back in again in the app …(not sure why discover does not show the package description, I’d surely expect it to do this … ), the snap is maintained by bitwarden themselves so you should perhaps ask in their forum …

there seems to be a thread at:

https://community.bitwarden.com/t/desktop-app-on-linux-not-working/65491

5

The info about connecting to the password manger is in the Discover dialogue, but it hides itself under all the pretty graphics, etc. Even so, I still can’t make it work. I’ve tried completely uninstalling it, rebooting, reinstalling it, running the connect command and jumping through hoops and it is exactly the same.

The link that you suggested is relating to a different problem, where the user lost access to the database.

I’ll see if I can post this query on the Bitwarden site as you have suggested.

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