Hello @wgarcia 
You’re probably right.
It seems what I requested here could be added here:
in the section:
When answering technical support issues:
But if and only if technical support issues deals also with technical feature requests.
In French companies, support will most of the time be “level 1 support” and only for users that need to be explained how to use the product.
I don’t know if there is such a distinction here.
Do you think my request (the current discussion) has the right category for that right now ?
Best regards,
Laurent Lyaudet