Unknown error when mounting /dev/sdb3

Support and Help
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1

Dear Community,

Ubuntu Version:
Ubuntu Studio 24.04.03 LTS

Desktop Environment (if applicable):
KDE Plasma

Problem Description:
I am not able access the New Volume of the secondary Hard Disk with NTFS format.

Example:

Dolphin →New Volume
Try to open
getting error message

Screenshots or Error Messages:
”An error occurred while accessing ‘New Volume’, the system responded: The requested operation has failed: Error mounting /dev/sdb3 at /media/rajesh-elumalai/New Volume2: Unknown error when mounting /dev/sdb3”

What I’ve Tried:
i have tried this command ”echo ‘blacklist ntfs3’ | sudo tee /etc/modprobe.d/disable-ntfs3.conf” from the community post. but still issue persist.

Could you please guide me any one to resolve the issue.

Thank you so much

2

You need to error correct the NTFS partition, in Windows with Windows tools (the standard native tool should be enough).

Also, if you’re dual-booting, you must disable Windows’ Fast Startup “feature” and shut it down properly before booting Ubuntu again.

2 Likes
3

To explain the reply by @celticwarrior, the reason for this is that when you shut down Windows, it doesn’t actually shut down properly. It goes into a type of hibernation mode, which means that the NTFS drive isn’t closed down properly.

When you disable Windows’s Fast Startup as recommended, this prevents the hibernation mode, and therefore it closes the NTFS drive properly.

2 Likes
4

I am using single booting only I installed from the scratch level to the primary SSD,

I don’t want loose data which i used before in windows. So that i have not formatted and used to storing the data to the secondary Hard disk.

Could you please guide me correct the NTFS partition in Ubuntu Studio.

5

You need to connect it to a Windows machine and use the native tools to error correct.

If you don’t have access to Windows you shouldn’t keep NTFS around. Logical errors in NTFS is not of matter of if, it’s a matter of when.

PS - There a famous “bootable utilities “CD””, which I won’t mention here other than saying it starts with a “H”, that can boot Windows PE environment, a live session of sorts (not really because unlike most Linux distros it doesn’t load a full OS), that may (or may not) have the required tools to check and correct errors on Windows drives.