Ubuntu Pro unavailable for 26.04?

Support and Help
1

Ubuntu Version: 26.04 LTS
Desktop Environment (if applicable): Standard desktop install
Problem Description:
I have just installed 26.04 LTS on a new mini PC, and updated it. However setup tells me Ubuntu pro is not available for this release.

$ cat /etc/os-release PRETTY_NAME="Ubuntu 26.04 LTS" NAME="Ubuntu" VERSION_ID="26.04" VERSION="26.04 LTS (Resolute Raccoon)" VERSION_CODENAME=resolute ID=ubuntu ID_LIKE=debian HOME_URL="``https://www.ubuntu.com/``" SUPPORT_URL="``https://help.ubuntu.com/``" BUG_REPORT_URL="``https://bugs.launchpad.net/ubuntu/``" PRIVACY_POLICY_URL="``https://www.ubuntu.com/legal/terms-and-policies/privacy-policy``" UBUNTU_CODENAME=resolute LOGO=ubuntu-logo

Any ideas?

Chris

2

Where does it tell Pro isn’t available?

3

Can you show us the output of pro status, as that should make things clearer.

I also edited your topic title for clarity.

1 Like
4

It was in the Security centre, but when I went there to get a screen dump, it has now changed it’s mind!

However all the links are broken in Firefox, so I will sort it out tomorrow, when I get RDP going, so I can paste them into another browser.

I will update if it works…

Many thanks

Chris

5

No change, as I cannot login, although I am logged in here - All I get is 502 Bad gateway errors

As there seems to be an incident raised a while back, I will leave it a few days

6

If you can SSH into that system, and as per @rubi1200 execute ‘pro status’, and share the output, it will help us help you out. No RDP or image uploading required :slight_smile:

Here is what I get for output on one of my VPS test systems:

mbrouil3@mbrouil3-vps-001:~$ pro status
SERVICE          ENTITLED  STATUS       DESCRIPTION
anbox-cloud      yes       disabled     Scalable Android in the cloud
esm-apps         yes       enabled      Expanded Security Maintenance for Applications
esm-infra        yes       enabled      Expanded Security Maintenance for Infrastructure
fips-updates     yes       disabled     FIPS compliant crypto packages with stable security updates
landscape        yes       disabled     Management and administration tool for Ubuntu
livepatch        yes       enabled      Canonical Livepatch service
realtime-kernel* yes       disabled     Ubuntu kernel with PREEMPT_RT patches integrated
usg              yes       disabled     Security compliance and audit tools

 * Service has variants

For a list of all Ubuntu Pro services and variants, run 'pro status --all'
Enable services with: pro enable <service>

     Account: <REDACTED>
Subscription: Ubuntu Pro - free personal subscription
mbrouil3@mbrouil3-vps-001:~$
7

This is a fresh install, which initially told me it was not an LTS install.

$ pro status
SERVICE          AVAILABLE  DESCRIPTION
anbox-cloud      yes        Scalable Android in the cloud
esm-apps         yes        Expanded Security Maintenance for Applications
esm-infra        yes        Expanded Security Maintenance for Infrastructure
landscape        yes        Management and administration tool for Ubuntu
livepatch        yes        Canonical Livepatch service

For a list of all Ubuntu Pro services, run 'pro status --all'

This machine is not attached to an Ubuntu Pro subscription.
See https://ubuntu.com/pro

I will wait till the web sites are sorted so I can join it to my pro subscription

Chris

1 Like
8

Gotcha & appreciate the update.

As for the gateway errors - it’s likely they are related to an outage that Canonical is recovering from.

LTS status is mentioned in /etc/os-release but it blends in easily and can be missed:

mbrouil3@mbrouil3-wrkstn:~$ cat /etc/os-release | grep -e 'PRETTY' -e 'VERSION'
PRETTY_NAME="Ubuntu 24.04.4 LTS"
VERSION_ID="24.04"
VERSION="24.04.4 LTS (Noble Numbat)"
VERSION_CODENAME=noble

Cheers

9

Servers seem to be OK, so pro added without issue

Chris

2 Likes