The login issues have been resolved, and the service is back up. We’re currently in the process of scaling up the database, and don’t anticipate any further downtime from that.
Context: This update was necessary as we were running out of database resources on the Synapse deployment. The backup and restore took longer than expected, and we encountered issues while scaling the service back up—this led to users being logged out and unable to log in.
Looking ahead, we’ll aim to avoid scheduling updates during release weeks or community events. We also recognize that this thread isn’t the most effective way to communicate any Matrix release or update issues, and we’ll be working with the community team to figure out a better way of sharing those updates.
Thanks again for your patience!