Ubuntu Freeze on HP Z2 G9 with i7-14700 and Nvidia T400

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1

Problem Description:After Ubuntu installation Ubuntu system works fine for couple of hours or days and it freezes.

Is there any issue with the hardware combination that is causing the issue? in some forums i read intel i7-14700 (14th generation) is not compatible for Ubuntu 22.04. need some help here please.

Below are the hardware details

Workstation : HP Z2 G9

Processor : Intel i7-14700

Memory : 128 GB

Graphics Card : NVIDIA T 400 8GB

Ubuntu Version: 22.04

Kernel : 6.8.0-90-generic

NVIDIA Driver Version : nvidia-driver-580

Below is the journal output for reference.

Jan 19 14:00:55 remote-amh-low kernel: rfkill: input handler enabled
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.957:79): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:255” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.961:80): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:0” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.961:81): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:0” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.964:82): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:0” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.964:83): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:0” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.976:84): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:255” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.976:85): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:254” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.976:86): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:0” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1400 audit(1768811457.977:87): apparmor=“DENIED” operation=“symlink” class=“file” profile=“snap.snapd-desktop-integration.snapd-desktop-integration” name=“/dev/char/195:0” pid=2280 comm=“snapd-desktop-i” requested_mask=“c” denied_mask=“c” fsuid=1000 ouid=1000
Jan 19 14:00:57 remote-amh-low kernel: audit: type=1107 audit(1768811457.982:88): pid=785 uid=102 auid=4294967295 ses=4294967295 subj=unconfined msg=‘apparmor=“DENIED” operation=“dbus_method_call” bus=“system” path=“/org/freedesktop/DBus” interface=“org.freedesktop.DBus” member=“ListNames” mask=“send” name=“org.freedesktop.DBus” pid=2280 label=“snap.snapd-desktop-integration.snapd-desktop-integration” peer_label=“unconfined”
exe=“/usr/bin/dbus-daemon” sauid=102 hostname=? addr=? terminal=?’
Jan 19 14:00:59 remote-amh-low kernel: rfkill: input handler disabled
Jan 19 14:22:00 remote-amh-low kernel: traps: gnome-shell[2211] trap invalid opcode ip:7d409a23f360 sp:7ffd0cb6e400 error:0 in libharfbuzz.so.0.20704.0[7d409a1ec000+91000]
Jan 19 14:22:00 remote-amh-low kernel: BUG: kernel NULL pointer dereference, address: 0000000000000000
Jan 19 14:22:00 remote-amh-low kernel: #PF: supervisor read access in kernel mode
Jan 19 14:22:00 remote-amh-low kernel: #PF: error_code(0x0000) - not-present page

What I’ve Tried:tried different BIOS versions, kernel options and nvidia drivers.

2

Yes, I would agree.
New hardware often requires a recent kernel
Download an Ubuntu 24.04.3 ISO and try a live session
The kernel is linux-generic-hwe-24.04 6.14.0-27

1 Like
3

Sir, The issue is our application works only on 22.04. Is there any way i can make it work with 22.04?

4

If it’s your application why don’t you update it to work with newer kernels? That’s always the saner approach.

2 Likes
5

Why didn’t you mention this application in your original post?

As mentioned by @celticwarrior , it would be sensible to contact the authors of this software.
Moreover, Ubuntu 26.04 LTS will be released in April 2026 - surely you would want this application to be upgraded for 26.04 and then enjoy 5 years of Long Term Support?

1 Like
6

Do you have the latest BIOS?

There is version 03.05.03 Rev.A released on 2nd Jan 2026

https://support.hp.com/ca-en/drivers/hp-z2-tower-g9-workstation-desktop-pc/2100987204

May help

1 Like
7

I tried 3.4.2 as it was the firmware listed for Ubuntu OS

8

Thanks for the suggestion. We have already requested the authors of software to provide for higher version of Ubuntu. in the meanwhile, is there any solution that can help me overcome this issue?

9

It happens the newer version (recommended) is not packaged for Linux OSes (yet) but if you have the ability to install it - not that hard - anyway, you definitely should. Among other corrections it mentions Updates the Intel WiFi UEFI firmware to version 3.3.16.25315. Firmware is OS agnostic.

You may try installing a newer kernel. Experts here can tell you how. Keep in mind this may create other issues. There’s a reason each release is kept within the same main kernel version (except LTS where you have options.

10

Download an Ubuntu 24.04 ISO
Test a live session for a few hours
If you’re happy, install to your disk
Create an Ubuntu 22.04 Virtual Machine using qemu/kvm
Install your application in the VM

Just a guess, really, because we don’t know anything about your application

1 Like