Ubuntu 22.04 Sound stops randomly in any web browser

[Pepo]

Hi all !!

I’m using ubuntu 22.04 and sound stops randomly in any web browser I use (Firefox, Chrome, Chromium, Vivaldi, etc…) if I stop the player and start again the sound back again for a few sec, min or hours randomly.

This is the hardware I use:

Ruta H/W Dispositivo Clase Descripción
============================================================

•                             system         System Product Name (SKU)*
  

/0 bus PRIME H510M-A
/0/0 memory 64KiB BIOS
/0/41 memory 16GiB Memoria de sistema
/0/41/0 memory 8GiB DIMM DDR4 Síncrono 2400 MH
/0/41/1 memory 8GiB DIMM DDR4 Síncrono 2400 MH
/0/4e memory 288KiB L1 caché
/0/4f memory 192KiB L1 caché
/0/50 memory 3MiB L2 caché
/0/51 memory 12MiB L3 caché
/0/52 processor 11th Gen Intel(R) Core™ i5-11
/0/100 bridge Intel Corporation
/0/100/2 /dev/fb0 display RocketLake-S GT1 [UHD Graphics 7
/0/100/8 generic Intel Corporation
/0/100/14 bus Tiger Lake-H USB 3.2 Gen 2x1 xHC
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/4 input3 input Logitech Wireless Receiver Mouse
/0/100/14/0/5 input4 input Telink Wireless Receiver
/0/100/14/0/8 input AURA LED Controller
/0/100/14/0/9 bus USB2.0 Hub
/0/100/14/0/9/1 generic EMV Smartcard Reader
/0/100/14/0/9/2 input10 input Logitech USB Receiver Mouse
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14.2 memory RAM memory
/0/100/15 bus Tiger Lake-H Serial IO I2C Contr
/0/100/16 communication Tiger Lake-H Management Engine I
/0/100/17 scsi1 storage Intel Corporation
/0/100/17/0 /dev/sda disk 750GB TOSHIBA MQ01ABD0
/0/100/17/0/1 /dev/sda1 volume 698GiB partición EXT4
/0/100/17/1 /dev/cdrom disk DVD RW AD-7170S
/0/100/1c bridge Tiger Lake-H PCI Express Root Po
/0/100/1c/0 /dev/nvme0 storage KINGSTON SNV2S1000G
/0/100/1c/0/0 hwmon1 disk NVMe disk
/0/100/1c/0/2 /dev/ng0n1 disk NVMe disk
/0/100/1c/0/1 /dev/nvme0n1 disk 1TB NVMe disk
/0/100/1c/0/1/1 volume 475MiB Windows FAT volumen
/0/100/1c/0/1/2 /dev/nvme0n1p2 volume 47GiB partición EXT4
/0/100/1c/0/1/3 /dev/nvme0n1p3 volume 30GiB Linux swap volumen
/0/100/1c/0/1/4 /dev/nvme0n1p4 volume 95GiB partición EXT4
/0/100/1c/0/1/5 /dev/nvme0n1p5 volume 359GiB partición EXT4
/0/100/1c/0/1/6 /dev/nvme0n1p6 volume 189GiB partición EXT4
/0/100/1c/0/1/7 /dev/nvme0n1p7 volume 146GiB partición EXT4
/0/100/1d bridge Intel Corporation
/0/100/1d/0 bridge ASM1083/1085 PCIe to PCI Bridge
/0/100/1d/0/0 card0 multimedia CMI8738/CMI8768 PCI Audio
/0/100/1f bridge Intel Corporation
/0/100/1f/0 system PnP device PNP0c02
/0/100/1f/1 communication PnP device PNP0501
/0/100/1f/2 system PnP device PNP0c02
/0/100/1f/3 generic PnP device INT3f0d
/0/100/1f/4 system PnP device PNP0c02
/0/100/1f/5 system PnP device PNP0c02
/0/100/1f/6 system PnP device PNP0c02
/0/100/1f/7 system PnP device PNP0c02
/0/100/1f.3 card1 multimedia Tiger Lake-H HD Audio Controller
/0/100/1f.3/0 input14 input HDA Intel PCH Rear Mic
/0/100/1f.3/1 input15 input HDA Intel PCH Front Mic
/0/100/1f.3/2 input16 input HDA Intel PCH Line
/0/100/1f.3/3 input17 input HDA Intel PCH Line Out
/0/100/1f.3/4 input18 input HDA Intel PCH Front Headphone
/0/100/1f.3/5 input19 input HDA Intel PCH HDMI/DP,pcm=3
/0/100/1f.3/6 input20 input HDA Intel PCH HDMI/DP,pcm=7
/0/100/1f.3/7 input21 input HDA Intel PCH HDMI/DP,pcm=8
/0/100/1f.3/8 input22 input HDA Intel PCH HDMI/DP,pcm=9
/0/100/1f.4 bus Tiger Lake-H SMBus Controller
/0/100/1f.5 bus Tiger Lake-H SPI Controller
/0/100/1f.6 eno1 network Ethernet Connection (14) I219-V
/1 power To Be Filled By O.E.M.
/2 input0 input Sleep Button
/3 input1 input Power Button
/4 input12 input Eee PC WMI hotkeys
/5 input13 input Video Bus
/6 input2 input Power Button

[halogen2]

Sorry, I’m not able to parse the hardware listing enough to figure out: What audio hardware are you playing audio to and how is it connected to your computer?

Are there any related messages in journalctl -b from around the time the audio stops?

Are you using Pulseaudio or Pipewire for audio? If Pipewire, please run the following command:

pw-top

… then reproduce the issue while that’s running - any informative output? (to exit pw-top and go back to the terminal’s main screen, press q)

Also see this thread:

Debugging Audio Issues

Debugging Audio Issues A set of steps that users can run to gather technical details which may make it easier and faster for volunteers to debug their issues. Target issues Audio not working at all Previously audio used to work but no longer does Quality of audio playback is poor Guidelines This is a troubleshooting plan to gather relevant diagnostic information about your audio issues. The steps go from basic to more detailed information gathering. Search for existing threads in the suppor…

[Pepo]

Thanks for your reply.

Audio hardware is CMI8738/CMI8768 PCI Audio, I use speakers connected to line out connector. I tried to use HDMI audio with the built in monitor speakers with same result.

I use pulseaudio and don’t have any message referring to audio in journalctl -b, this is the output of the command:

sep 14 18:19:24 Magnus kernel: Linux version 6.8.0-79-generic (buildd@lcy02-amd64-071) (x86_64-linux-gnu-gcc-12>
sep 14 18:19:24 Magnus kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-6.8.0-79-generic root=UUID=56937876-0116->
sep 14 18:19:24 Magnus kernel: KERNEL supported cpus:
sep 14 18:19:24 Magnus kernel: Intel GenuineIntel
sep 14 18:19:24 Magnus kernel: AMD AuthenticAMD
sep 14 18:19:24 Magnus kernel: Hygon HygonGenuine
sep 14 18:19:24 Magnus kernel: Centaur CentaurHauls
*sep 14 18:19:24 Magnus kernel: zhaoxin Shanghai *
sep 14 18:19:24 Magnus kernel: BIOS-provided physical RAM map:
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x0000000000000000-0x000000000009dfff] usable
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x000000000009e000-0x000000000009efff] reserved
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x000000000009f000-0x000000000009ffff] usable
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x00000000000a0000-0x00000000000fffff] reserved
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x0000000000100000-0x0000000081983fff] usable
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x0000000081984000-0x0000000081984fff] reserved
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x0000000081985000-0x0000000085deefff] usable
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x0000000085def000-0x00000000882eefff] reserved
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x00000000882ef000-0x000000008856efff] ACPI data
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x000000008856f000-0x00000000886fefff] ACPI NVS
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x00000000886ff000-0x0000000089ffefff] reserved
sep 14 18:19:24 Magnus kernel: BIOS-e820: [mem 0x0000000089fff000-0x0000000089ffffff] usable

[halogen2]

@Pepo

in journalctl -b, this is the output of the command:

That is only the start of the output, and too early to show anything audio-related. By default journalctl -b displays its output in a pager: use arrow keys (and Home/End and PageUp/PageDown) to scroll the text, and q to exit

When posting output, to preserve its formatting and make it easier for other forum users to read, please type a line of only three backticks before and a line of only three backticks after the output, like this:

```
copy/paste output here
```

You can also get this by selecting the output and click the </> icon above the textarea where you type the post