Snap-store crashing on launch after refresh

Ubuntu Version:

Ubuntu Desktop 24.04.3 LTS

Desktop Environment (if applicable):

GNOME 46 running in a X11 session

Problem Description:

After an auto-refresh of the snap-store just moments ago, launching it now causes the application to briefly appear and then either vanish immediately, or freezes and hangs requiring using xkill or killall to kill the process. Running from a command-line results in a segfault. The revision of the snap-store is 1300.

Relevant System Information:

Hardware Information:

  • Hardware Model: Dell Inc. XPS 8960
  • Memory: 32.0 GiB
  • Processor: 13th Gen Intel® Core™ i7-13700 × 24
  • Graphics: NVIDIA GeForce RTX™ 4060 Ti
  • Graphics Driver: nvidia-driver-580.65.06-0ubuntu0.24.04.4
  • Disk Capacity: 5.5 TB

Software Information:

  • Firmware Version: 2.19.0
  • OS Name: Ubuntu 24.04.3 LTS
  • OS Type: 64-bit
  • GNOME Version: 46
  • Snapd version: 2.71 revision 25202
  • Windowing System: X11
  • Kernel Version: Linux 6.14.0-33-generic

Screenshots or Error Messages:

Relevant error message when run from command line:

INFO snap-store: Logging to /home/steven/snap/snap-store/1300/.local/share/snap-store/snap-store.log
[xcb] Unknown sequence number while processing reply
[xcb] Most likely this is a multi-threaded client and XInitThreads has not been called
[xcb] Aborting, sorry about that.
snap-store: ../../src/xcb_io.c:730: _XReply: Assertion `!xcb_xlib_threads_sequence_lost' failed.
Aborted (core dumped)

It should be noted that a different error message was generated before the core dumped once, but I didn’t save it, unfortunately, and haven’t been able to get it to generate again.

Also, I’m not able to read the snap-store.log because the program exits before the logfile is created and information is written to it. It creates the symlink to what would be the logfile (like snap-store.log->snap-store.log.23235) but no file is created.

What I’ve Tried:

The snap-store works in a Wayland session, though its a bit flaky like some other snaps and hardware accelerated native programs running with Nvidia drivers under Wayland.

Reverting to previous snap-store revision, 1270, restores normal functionality under X11.


You should report this at:

1 Like

Ok I have submitted it.

2 Likes

any updates? I’ve experiencing the exact same issue

It is being looked at and it seems the root cause might be:

But please keep the discussion on launchpad where the actual snap-store developers read along … (meanwhile using a wayland session should prevent the crashing)

1 Like

It should be sorted in the store now, a sudo snap refresh snap-store should get you a working version back …

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