Reporting Snap Store problems

turkmenbashib · July 2, 2026, 11:12am

What would you recommend regarding the Snap Store. I filled a bug report on Github, but never got a reply.

App Center doesn't recognize my yubikey authentication even though the terminal does.

opened 02:15AM - 25 Jun 26 UTC

bug

### Is there an existing issue for this? - [x] I have searched the existing iss…ues and found none matching what I'm reporting. ### Bug Description Hi. I was recommended to file a bug report over this regarding me having issues getting my Yubikey two factor authenticaion work even though it works properly in other areas for the operating system such as the terminal. I opened a topic on the Ubuntu forums over this and they advised me to file a report here. The topic is here: [https://discourse.ubuntu.com/t/ubuntu-snap-store-wont-update-2-factor-authentication-wont-work/84457/6](url) ### Steps to reproduce the behavior 1.I try opening the app center. 2.I try installing or updating an app 3.I'm asked about my password which I type in 4.Despite me using the yubikey the app store doesn't take notice to it. ### Expected behavior The App Center is supposed to activate my yubikey authentication when typing in my password, but no one replies. ### Ubuntu release Ubuntu 26.04 LTS ### System info # System Details Report --- ## Report details - **Date generated:** 2026-07-03 21:45:07 ## Hardware Information: - **Hardware Model:** Nimo Direct Inc. N172L - **Memory:** 32.0 GiB - **Processor:** AMD Ryzen™ 9 PRO 6950H with Radeon™ Graphics × 16 - **Graphics:** AMD Radeon™ Graphics - **Disk Capacity:** (null) ## Software Information: - **Firmware Version:** 9.08 - **OS Name:** Ubuntu 26.04 LTS - **OS Build:** (null) - **OS Type:** 64-bit - **GNOME Version:** 50 - **Windowing System:** Wayland - **Kernel Version:** Linux 7.0.0-27-generic ### Additional context Seems that when I type my password in and insert the yubikey, the yubikey never activates preventing me from installing programs via the App Center.

eeickmeyer · July 4, 2026, 12:11am

You didn’t exactly fill-out the template correctly, notably:

Expected behavior

No response

Ubuntu release

No response

System info

No response

Additional context

No response

I recommend you fix that. They likely saw it and don’t know what to do as you left valuable information blank.

turkmenbashib · July 4, 2026, 2:00am

Gave it an update. Thanks. Can you give it a look. Alspo after making that update and then going to the “users” section of the settings I tried unlocking the settings for my account only to get the same issue I have with the App Center. This is weird.

eeickmeyer · July 4, 2026, 2:13am

Looks fine now, but I’m not a developer of App Center, so I can’t exactly work on it.

turkmenbashib · July 4, 2026, 2:29am

Know anyone whom is?

eeickmeyer · July 4, 2026, 2:41am

You’ve done everything you can, so just be patient and wait. What you’re requesting might not be a priority.

turkmenbashib · July 4, 2026, 12:18pm

I did indeed go into recovery mode last night and tried to change the password. Even after I did the issue remained.

ogra · July 4, 2026, 12:33pm

Have you tried running it from a terminal (with the command snap-store ) to see any errors it might print there ?

Actionparsnip · July 4, 2026, 5:53pm

Is it related to this?
https://www.omgubuntu.co.uk/2026/07/snap-store-offline-july-2026

ogra · July 4, 2026, 6:16pm

That only starts tomorrow….

turkmenbashib · July 4, 2026, 9:19pm

Good plan. I typed “snap-store” into the terminal. Here’s what terminal said.

Snap-Store command results

sega-zero@sega-zero-N172L:~$ snap-store
Gtk-Message: 17:15:19.903: Not loading module “atk-bridge”: The functionality is provided by GTK natively. Please try to not load it.
/usr/share/libdrm/amdgpu.ids: No such file or directory
Gdk-Message: 17:15:20.603: Unable to load from the cursor theme
INFO snap-store: Logging to /home/sega-zero/snap/snap-store/1367/.local/share/snap-store/snap-store.log
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#49eae(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#e128b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#ff94b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#87a8f(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#f6400(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#67808(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#a014b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#afa52(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#4fd30(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#4bb77(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#77065(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#30cef(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 51042, details: null, rawResponse: null, trailers: {})

(snap-store:26992): Gdk-CRITICAL **: 17:15:24.031: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:26992): Gdk-CRITICAL **: 17:15:30.102: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

One thing that stands out is “(snap-store:26992): Gdk-CRITICAL **: 17:17:43.011: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed”. I’m going to take a look via google search. I ran a bunch of commands google recommended to me. No luck, but at least we’re getting some where for once.

Command codes google recommended me

sega-zero@sega-zero-N172L:~$ killall snap-store
snap-store: no process found
sega-zero@sega-zero-N172L:~$ sudo apt killall snap-store
[sudo: authenticate] Password:
[sudo] Please touch the FIDO authenticator.
Error: Invalid operation killall
sega-zero@sega-zero-N172L:~$ sudo apt kill snap-store
Error: Invalid operation kill
sega-zero@sega-zero-N172L:~$ sudo snap refresh snapd --edge
2026-07-04T17:20:02-04:00 INFO Waiting for automatic snapd restart…
2026-07-04T17:20:03-04:00 INFO Waiting for automatic snapd restart…
2026-07-04T17:20:04-04:00 INFO Waiting for automatic snapd restart…
2026-07-04T17:20:05-04:00 INFO Waiting for automatic snapd restart…
snapd (edge) 2.76+g175.3f9c233 from Canonical✓ refreshed
sega-zero@sega-zero-N172L:~$ env GDK_BACKEND=x11 snap-store
Gtk-Message: 17:20:43.276: Not loading module “atk-bridge”: The functionality is provided by GTK natively. Please try to not load it.
Gdk-Message: 17:20:43.502: Unable to load from the cursor theme
INFO snap-store: Logging to /home/sega-zero/snap/snap-store/1367/.local/share/snap-store/snap-store.log
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#e128b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#a014b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#87a8f(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#ff94b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#49eae(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#4bb77(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#f6400(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#77065(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#4fd30(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#afa52(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#67808(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#30cef(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})

(snap-store:35459): Gdk-CRITICAL **: 17:20:45.936: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:20:49.924: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:21:30.189: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:21:41.065: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:21:46.788: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed
embedder.cc (2575): ‘FlutterEngineRemoveView’ returned ‘kInvalidArguments’. Remove view info was invalid. The implicit view cannot be removed.

** (snap-store:35459): WARNING **: 17:22:43.077: Failed to cleanup compositor shaders, unable to make OpenGL context current

** (snap-store:35459): WARNING **: 17:22:43.105: Attempted to set message handler on an FlBinaryMessenger without an engine

** (snap-store:35459): WARNING **: 17:22:43.105: Attempted to set message handler on an FlBinaryMessenger without an engine
sega-zero@sega-zero-N172L:~$ sudo snap refresh snapd --edge
snap “snapd” has no updates available
sega-zero@sega-zero-N172L:~$

peterwhite23 · July 4, 2026, 9:43pm

Sorry, can you please use CODE blocks — the </> button in the editor, click it first on an empty line, then paste the logs — instead of QUOTE blocks for your log excerpts? It is really annoying having to read it with line-wrapping and, on top of that, a proportional font. If you don’t make an effort, why should we? It’s not like this is the first time of asking, either.

This is how it should look:

sega-zero@sega-zero-N172L:~$ killall snap-store
snap-store: no process found
sega-zero@sega-zero-N172L:~$ sudo apt killall snap-store
[sudo: authenticate] Password:
[sudo] Please touch the FIDO authenticator.
Error: Invalid operation killall
sega-zero@sega-zero-N172L:~$ sudo apt kill snap-store
Error: Invalid operation kill
sega-zero@sega-zero-N172L:~$ sudo snap refresh snapd --edge
2026-07-04T17:20:02-04:00 INFO Waiting for automatic snapd restart…
2026-07-04T17:20:03-04:00 INFO Waiting for automatic snapd restart…
2026-07-04T17:20:04-04:00 INFO Waiting for automatic snapd restart…
2026-07-04T17:20:05-04:00 INFO Waiting for automatic snapd restart…
snapd (edge) 2.76+g175.3f9c233 from Canonical✓ refreshed
sega-zero@sega-zero-N172L:~$ env GDK_BACKEND=x11 snap-store
Gtk-Message: 17:20:43.276: Not loading module “atk-bridge”: The functionality is provided by GTK natively. Please try to not load it.
Gdk-Message: 17:20:43.502: Unable to load from the cursor theme
INFO snap-store: Logging to /home/sega-zero/snap/snap-store/1367/.local/share/snap-store/snap-store.log
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#e128b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#a014b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#87a8f(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#ff94b(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#49eae(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#4bb77(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#f6400(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#77065(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#4fd30(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#afa52(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#67808(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})
ERROR error_observer: Provider ratingsModelProvider:RatingsModelProvider#30cef(null) failed
GrpcError: gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: Connection refused (OS Error: Connection refused, errno = 111), address = ratings.ubuntu.com, port = 50170, details: null, rawResponse: null, trailers: {})

(snap-store:35459): Gdk-CRITICAL **: 17:20:45.936: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:20:49.924: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:21:30.189: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:21:41.065: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed

(snap-store:35459): Gdk-CRITICAL **: 17:21:46.788: gdk_device_get_source: assertion ‘GDK_IS_DEVICE (device)’ failed
embedder.cc (2575): ‘FlutterEngineRemoveView’ returned ‘kInvalidArguments’. Remove view info was invalid. The implicit view cannot be removed.

** (snap-store:35459): WARNING **: 17:22:43.077: Failed to cleanup compositor shaders, unable to make OpenGL context current

** (snap-store:35459): WARNING **: 17:22:43.105: Attempted to set message handler on an FlBinaryMessenger without an engine

** (snap-store:35459): WARNING **: 17:22:43.105: Attempted to set message handler on an FlBinaryMessenger without an engine
sega-zero@sega-zero-N172L:~$ sudo snap refresh snapd --edge
snap “snapd” has no updates available
sega-zero@sega-zero-N172L:~$

And immediately this sticks out:

env GDK_BACKEND=x11 snap-store

Why did you force the x11 GDK backend?

If these commands were recommended by Google, steer well clear of it in the future:

And just like that, you have permanently switched snapd over to the edge channel.

And where is it exactly we’re getting? Looks pretty much like the same outcome.

turkmenbashib · July 4, 2026, 10:38pm

What would you recommend then?