When posting questions on the Support and Help section; the guidelines say to clearly outline what Ubuntu product & release you’re using. Refer back to Welcome To Support And Help
You’ve erased or ignored the template we provide, and haven’t thus included details that match how this Support and Help section work. Providing a link to another site for us to go and research details ourselves isn’t ideal; you’re the one seeking help, so why not use the template & format as this site requests; providing requested information.