Desktop Environment (if applicable):
Example: GNOME, KDE Plasma, XFCE, Budgie, etc.
When using Libre office to print a document I created, a message ‘printing’ shows on the screen but the printer does not print. Printer is an Epson Stylus PHOTO RX 600. It has been recognised by ubuntu but is says it is printing but it is not. Printer works fine with Win10. I am a first user of Linux so think there maybe something like a ‘spool system’ for the print which has not been started ?
I have looked at various documentation about the workings of Linux and cannot find anything use full to help. I expect there is a simple answer to someone ‘in the know’.
Regards
@garage-man Welcome! Click the cogwheel icon in your side-tray to open the Settings window. Scroll down the left-hand column and click on System. Then click on About. This will show basic details of your setup. Use it to edit your post to update the information. This will help others to help you.
While this issue is occurring: open a web browser and navigate to http://localhost:631 (this is the web interface for CUPS on your computer) - do you see any related information anywhere on that site?
Hi Both Stig and halogen2
Many thanks for your responses.
Stig I am having issues with getting that info as the ‘gear wheel’ does not appear on my desktop. Working on a way to get it and save the details to send to you.
halogen2 The website is rejecting my request . This was via my windows PC. Maybe I should try it whilst on Ubuntu via a browser there sorry misread your instructions…
Sorry if this seem stupid but I am an absolute beginner to Ubuntu.
Regards
You didn’t post necessary information in your initial post. Do you actually have Ubuntu 22.04, 24.04 and 25.10 all installed on this same computer with windows and if so, do you have this problem with all 3 or only one and if only one, which one. The method to access Settings will vary. You should be able to click on the battery icon in the extreme upper right of the Desktop and get either a drop down menu or some options so look for Settings or the gear icon and clicking the gear icon or Settings should get you a page with a number of options including Printer. Also, an important question to answer, did the printer ever work with whichever Ubuntu you are using? How do you access the printer? Directly by usb cable, wireless, ?? When you follow the various suggestions, make certain the printer is powered on and connected.
The localhost command above is to access CUPS which is Common Unix Printing System and obviously won’t work on windows. The link below to the wikipedia site discusses it if you want more information on it later.
You can try to test printing from a terminal as it may show messages which will help to resolve the problem. You can do this if you have a file with not much printed in it (in case it does print) or create a file with content like “this is a print test” and save the changes to a file named testfile. If you open a terminal you should be in the /home user directory where you created the testfile above and simply type: lp testfile (or whatever you named the file). Also while in the terminal, you can gather information with the command: lpstat -p -d which will show if it is enabled. Have the printer connected and turned on when you this.
@garage-man If you find them, don’t try to send your Settings details to me personally. Go back to your first post, click the little pencil icon in the top right to edit the post and then add your details there where others can see them. Most of the people on this forum know a lot more than I do.
Many thanks everyone. Lots of things to try. I have loaded a copy of Zorin to try so will get back to you all later. After looking at an install there seem to be an easier method of getting to printers and settings. Will give it a try as Ubuntu 's operation seems more alien to me as a lifelong Windows person. I will wait and see.
Regards
