When I am at the screen in the video at 2mins 20 secs that is where my problem begins. Where he lands on the highlighted “Set Supervisor Password”, I land on the “Set User Password” & it won’t let me move to the “Set Supervisor Password”. All my choices are locked. I’ve tried the steps in the video multiple times & the result is always the same.
1 Like
I’m sorry to say this, @garyed, but nobody here will be able to help with that particular problem in any satisfactory way. You should contact Acer or use their community support.
It used to be that one could just wipe the CMOS by removing the battery, but I suspect even that won’t work anymore, given that it would render things like Secure Boot rather pointless, if all one had to do was to do “BIOS reset”.
But you can try it nonetheless. I have a Lenovo Thinkpad and the way to “clear the CMOS” is to hold the power button for, I think, 30 seconds. That resets all config settings of the UEFI to factory defaults. I have not set a supervisor password, though, so I cannot tell you, if that gets wiped too. I can only suspect – not know – that, with TPM, Secure Boot and whatnot, such a password would be save in some non-volatile memory that can’t be wiped by cutting its power.
1 Like
This is woefully incorrect. 24.04 → 25.10 is a supported upgrade path. If the user wishes to do what they propose, then that’s up to them, but they also need to understand that it does come with risks.
2 Likes
Oh my, I totally got that wrong, didn’t I? Too long on the LTS track, I guess.
Thanks for correcting me! I’ve edited my post accordingly.
1 Like
I’ve seen a number of posts regarding installs going wrong, which eventually highlighted the presence of UEFI and various secure boot contexts.
Is there anything embedded in the install ISOs that does scanning for such pre-conditions and gives warning that maybe they need to research certain “tidbits” before proceeding, based on some “discovered” configuration details, that could be reported in a clean fashion to assist with the “prep” side of the pre-install?
Just an observation and some food for thought!
2 Likes
I don’t suppose this is relevant at this point but your earlier post indicates you have no option to Install Alongside windows. The most common reasons for that is that hibernation is on (even if you turned it off previously, windows sometimes turns it on with updates and of course, does not notify the user) or bitlocker is on or both.
1 Like
Well I finally got the BIOS supervisor password cleared but I have to take the computer back tomorrow so I’m going to just leave 24.04 working as it is for now. I appreciate all the ideas & help offered that everyone came up with but my time has pretty much run out. If I had more time I would try the upgrade from a usb live stick but for now I’m going to leave things as they are.
Just in case anyone ever runs into the same problem with an Acer BIOS here’s what I had to do. Instead of clearing the user password with the code generated by the biosbug.com, I actually had to set the user password to that same code. Then when I saved the user password in the BIOS & booted back up using the user password to access the bios again, it allowed me to access the supervisor password option.
1 Like