Laptop won't shut down, after forced shut down, it won't start up

Support and Help
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1

Ubuntu Version:
Ubuntu 24.04.3 LTS
Kernel 6.14.0-33-generic
no dual boot or anything

Desktop Environment (if applicable):
GNOME

Problem Description:
I am trying to shut down the laptop and it will go through all the steps, screen goes black, but laptop doesn t shut down. Laptop fans are ramping up, like some intensive workload is happening, and stays that way until i press the shutdown button. I tried waiting, it goes on until the laptop runs out of battery.

If i do force shut down the system from the button (and only then if i remember correctly) , when i try to start it up, it acts like it is bricked. Only the power button light lights up, then nothing. The keyboard is unresponsive(the keys that have a light on them, like numpad), the screen is black and it will not turn on at all. Even the fans are not spinning at all. Waiting from time to time fixes it, but i have to wait like 10 minutes.

Frequency of the issue is completely random. Sometimes the system boots just fine after some more forced shutdowns, sometimes it takes up to an hour of restarting for the laptop to respond. Also, i saw that after a forced shut down, the system won t start up automatically by opening the lid.

https://drive.google.com/file/d/1pypmpsbDOY7BtEtwBmUoiejbJgBshY9q/view shut down issue
https://drive.google.com/file/d/1k7Elyfdumg_EdP_sO2_bY8w_s8x7iqbN/view?pli=1 startup issue after

Relevant System Information:
laptop: IdeaPad-3-15ARE05

Screenshots or Error Messages:

What I’ve Tried:
At first i thought it was an external SSD issue, and the system was not unmounting it properly, but the issue persists with or without the external SSD. There is not much to try, i did enable the logs showing the startup and shutdown progress in real time. Everything looks fine.

One “major” thing that i did try to do is getting rid of the keyring password. Didn t work out well… now i have to input the password two times when i log in in two different boxes (but it is gone from opening the files app and going to root directory every time)

I dont have any background running stuff. I use the laptop for basic browser surfing and some 3D work.

2

I suggest checking your details.

The GA kernel stack of Ubuntu 22.04 LTS is 5.15, the HWE kernel stack of 22.04 LTS is 6.8, yet you mention 6.14 (which is the HWE stack of 24.04.3 LTS)

Are you using Ubuntu 22.04 LTS as you state? if so why aren’t you using a supported kernel for that release? OR are you running Ubuntu 24.04 LTS and thus need to correct your question.

FYI: The wallpaper you have on your screen isn’t a jellyfish which was the mascot of 22.04 you mention; it maybe a numbat though, ie. 24.04. (I’m not great with recognizing wallpapers though)

3

Forced shutdowns by the using power button more often than not make things worse by corrupting files.

One “major” thing that i did try to do is getting rid of the keyring password. Didn t work out well… now i have to input the password two times when i log in in two different boxes (but it is gone from opening the files app and going to root directory every time)

What was the purpose of doing the above and exactly how did you do this.

1 Like
4

That’s definitely Noble.

1 Like
5

A couple of suggestions:-

  • Have you done any hardware maintenance recently?
    e.g. open the laptop and blow out all the accumulated dust (especially near the power on/off)
    Also, check for any loose wiring/connections.

  • Run a “Try Ubuntu” live session for an hour or two and see if you experience the same problem when shutting down?

6

Is this a problem that has existed on the machine since you installed Ubuntu or did it coincide with your effort to remove the keyring password?

A suggestion for rebooting is explained at the link below since pressing the power button often leads to filesystem corruption.

https://gist.github.com/genyrosk/795541ecb8ae7be70948561966d48ebf

7

I just ran commands that gave me those results. I can t tell you why i have a kernel i am not supposed to have. I am a beginner and don t remember changing kernel or anything. Downloaded Ubuntu ISO, rufus installed it on a usb then installed it on the latop. And yes, i am using Ubuntu 24.04.3 LTS

8

Having to type 1234 every time i was going into files tired me. So i wanted to get rid of it. It was mainly to “install” Blender through a Linux tar file and have it be shown in the apps drawer like a normal apt install app.

9

Definitely Noble! I remember from running sudo apt update && upgrade -y

10

What is the output of:
sudo dmidecode -t 1
We can check you have the latest BIOS. This may help

11

I did change some time ago the wifi card. That s it! I do have hardware experience so i know i didn t damage anything. Didn t touch anything but the wifi card. I had Ubuntu installed before this one, but ended up badly because i tried to install integrated amd gpu drivers. That led to issues with the GUI not responding and throwing errors. I then proceeded to use sudo apt purge amdgpu*, which deleted the kernel driver somehow, and affected the wifi card, in that only the bluetooth was showing off. Switched to an intel card , then reinstalled Ubuntu, and the intel card was not recognized, so i switched back to the old one which works ok even now.

12

I did mention it because it seems it started appearing after i tried to change the keyring. But i cannot be sure due to the randomness of it

13 
# dmidecode 3.5
Getting SMBIOS data from sysfs.
SMBIOS 3.2.0 present.

Handle 0x000E, DMI type 1, 27 bytes
System Information
	Manufacturer: LENOVO
	Product Name: 81W4
	Version: IdeaPad 3 15ARE05
	Serial Number: PF29MSMS
	UUID: 3cf84753-86c9-11ea-80dc-002b673d988a
	Wake-up Type: Power Switch
	SKU Number: LENOVO_MT_81W4_BU_idea_FM_IdeaPad 3 15ARE05
	Family: IdeaPad 3 15ARE05
14

@sertyuio ,

You can reply to multiple people in the same post by using @ and their handle. No reason to reply multiple times.

Thanks.

2 Likes
16

That typing in of “1234” is there for a reason.Regardless I don’t see how that would make a difference when it comes to installing Blender as it’s available in the repos.

17

It s actually not! Not the last version, not through apt! I am really glad though I took the time to manually download and install blender the way I did! It s opening very fast! Almost instant! My pc that has better specs than my laptop is way slower on that side of things. Of course, for now, I am running Windows on my PC, but plan to go go full Linux at some point! No matter if i have issues like these or not.

I did try the snap version of Blender and Brave browser. They were talking a lot of time to open.

As for why i had to go into files a million times, it s because the icon was not read by the setup file.

18

Note that, on Ubuntu, the REI of REISUB have been disabled. It’s possible to re-enable them, though.

19

Regarding Blender, it’s probably advisable to use the snap or flatpak versions, because the one in the standard repository is rather out of date.

1 Like
20

Only by a year, and only because that one is typically synced from Debian and Debian was in a freeze for quite some time. That said, it doesn’t look like they have updated since February.

Compared to some other packages that come from Debian, a year is rather recent by comparison.

21

Hello! After some extensive testing period, i found out the laptop is the issue, not the OS. I changed from windows to Linux because when i am installing a new windows, the CPU fan is not spinning, which makes the laptop CPU go over 120 degrees. Looks like i switched too late and something got half fried! The system is blocking outside of the system boot, right after all the shutdown steps are completed. Same with boot up. It is frozen before getting into the BIOS booting that happens before system boot! I have switched to mint after using Ubuntu and it feels more stable, as in i have the same issue, but it happens like 1 in every 3 boots, instead of each time i boot. The same issue i had after booting from a live windows 10 usb drive.

Thank you for your help!