HP HP ZBook Power 15.6 inch G9 Mobile Workstation PC, with Ubuntu 24.04 LTS, mouse and touchpad lagging and stopping randomly, specially on Wayland

Ubuntu Support Template

Ubuntu Version:
Example: 24.04,

Desktop Environment (if applicable):
Example: Ubuntu desktop environment

Problem Description:

My mouse and touchpad stop working, freezing randomly while using wayland mainly

Relevant System Information:
HP HP ZBook Power 15.6 inch G9 Mobile Workstation PC, Elan touchpad and drivers.

ELAN0774:00 04F3:3244 Mouse             	id=10	[slave  pointer  (2)] ELAN0774:00 04F3:3244 Touchpad          	id=11	[slave  pointer  (2)]

sudo dmesg | tail -20

What I’ve Tried:
I have upgraded and update distro. I even updated Grub adding suggested general recommendations.

1 Like

Welcome to Ubuntu Discourse :slight_smile:

I edited the topic title, long titles are often hard to read and also do not help with searching. You posted in the Support and Help category, therefore help needed is already implied.

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Not clear to me what general recommendations are being referred to.

Please outline the steps you took, which commands you used/changed and if possible the source.

One suggestion to try would be to use a liveUSB of a newer version of Ubuntu such as 25.10 or even the current development release, 26.04, and test in the live environment whether or not you experience the same issues.

Hello, I am using Ubuntu 24.04 LTS since May 2024 on my ZBook without these problems.

Systemdetailsbericht


Berichtdetails

  • Erstellungsdatum: 2026-03-28 07:46:43

Hardware-Informationen:

  • Hardware-Modell: HP HP ZBook Power 15.6 inch G10 Mobile Workstation PC
  • Speicher: 32,0 GiB
  • Prozessor: 13th Gen Intel® Core™ i7-13700H × 20
  • Grafik: Intel® Iris® Xe Graphics (RPL-P)
  • Grafik 1: NVIDIA RTX A1000 6GB Laptop GPU
  • Festplattenkapazität: 1,0 TB

Software-Informationen:

  • Firmware-Version: V97 Ver. 01.10.00
  • Name des Betriebssystems: Ubuntu 24.04.4 LTS
  • Betriebssystem-Build: (null)
  • Betriebssystem-Typ: 64-bit
  • GNOME-Version: 46
  • Fenstermanager: X11
  • Kernel-Version: Linux 6.14.0-37-generic

But as you can see I prefer X11 over Wayland. And I am still using Kernel 6.14 because of issues with 6.17, when running VMware and Virtualbox.

I would try the upcoming 26.04. I’m sure the new kernel 7.x will bring a lot of improvements for such hardware. Meanwhile make sure to update UEFI and also the drives’ firmware, if aplicable.

Are you running Ubuntu in VMWare? In what way is virtualisation part of this please?

I think is for something else, Ubuntu being the host. Otherwise it wouldn’t make sense the last caomment about the issues with Virtualbox and VMware (BTW, solved already).

Exactly, I am running Ubuntu as the host for VMware Workstation and Virtualbox. Some of my colleagues prefer the one and some the other. That’s why I have both installed. If you need to use virtualization for your daily work then it’s a pain how often the Ubuntu desktop version changes the main kernel version. All the time you get the known problems if the kernel modules do not compile again. That’s why I’ve actually been thinking about whether I shouldn’t just install the server version of Ubuntu instead. That server version keeps the same main kernel version, right?

I’ve seen similar reports for the ZBook G9. Have you tried disabling ‘Extended Idle Power States’ in the BIOS (under Power Management)? Also, since it happens mostly on Wayland, try adding i915.enable_psr=0 to your Grub parameters. If it still freezes, check if journalctl shows any i2c_designware timeouts right at the moment of the freeze

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