DVD-reader detected but no disc is detected

Hi, I’ve installed Ubuntu 24.04 on an old Asus laptop for a friend. I upgraded the hardware with more RAM and an SSD and it all works quite well.

However one thing I can not get to work is the DVD reader. It shows up in Disks and ie lshw, but no disc is detected. I have tried multiple DVD and CD dics.

~$ sudo lshw
ubuntu-asus                 
    description: Notebook
    product: K50ID (To Be Filled By O.E.M.)
    vendor: ASUSTeK Computer Inc.
    version: 1.0
    serial: ***
    width: 64 bits
    capabilities: smbios-2.5 dmi-2.5 smp vsyscall32
    configuration: chassis=notebook family=To Be Filled By O.E.M. sku=To Be Filled By O.E.M. uuid=618b8100-4d27-81df-2383-485b395b963c
  *-core
       description: Motherboard
       product: K50ID
       vendor: ASUSTeK Computer Inc.
       physical id: 0
       version: 1.0
       serial: BSN12345678901234567
       slot: MIDDLE
     *-firmware
          description: BIOS
          vendor: American Megatrends Inc.
          physical id: 0
          version: 211
          date: 04/06/2010
          size: 64KiB
          capacity: 1MiB
          capabilities: isa pci pnp upgrade shadowing escd cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int17printer int10video acpi usb smartbattery biosbootspecification
     *-cpu
          description: CPU
          product: Celeron(R) Dual-Core CPU       T3100  @ 1.90GHz
          vendor: Intel Corp.
          physical id: 4
          bus info: cpu@0
          version: 6.23.10
          serial: PSN12345678901234567
          slot: Socket 478
          size: 1900MHz
          capacity: 1900MHz
          width: 64 bits
          clock: 200MHz
          capabilities: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ht tm pbe syscall nx x86-64 constant_tsc arch_perfmon pebs bts rep_good nopl cpuid aperfmperf pni dtes64 monitor ds_cpl tm2 ssse3 cx16 xtpr pdcm xsave lahf_lm pti dtherm
          configuration: cores=2 enabledcores=2 microcode=2571 threads=2
        *-cache:0
             description: L1 cache
             physical id: 5
             slot: L1-Cache
             size: 64KiB
             capacity: 64KiB
             capabilities: internal write-back data
             configuration: level=1
        *-cache:1
             description: L2 cache
             physical id: 6
             slot: L2-Cache
             size: 1MiB
             capacity: 1MiB
             capabilities: internal write-back unified
             configuration: level=2
     *-memory
          description: System Memory
          physical id: 1f
          slot: System board or motherboard
          size: 8GiB
        *-bank:0
             description: DIMM SDRAM Synchronous 4199 MHz (0.2 ns)
             product: HMT351S6BFR8C-H9
             vendor: Hyundai
             physical id: 0
             serial: DD5F410C
             slot: SODIMM0
             size: 4GiB
             width: 64 bits
             clock: 4199MHz (0.2ns)
        *-bank:1
             description: DIMM SDRAM Synchronous 4199 MHz (0.2 ns)
             product: HMT351S6BFR8C-H9
             vendor: Hyundai
             physical id: 1
             serial: 225E410C
             slot: SODIMM1
             size: 4GiB
             width: 64 bits
             clock: 4199MHz (0.2ns)
     *-pci
          description: Host bridge
          product: MCP79 Host Bridge
          vendor: NVIDIA Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: b1
          width: 32 bits
          clock: 66MHz
        *-memory:0 UNCLAIMED
             description: RAM memory
             product: MCP79 Memory Controller
             vendor: NVIDIA Corporation
             physical id: 0.1
             bus info: pci@0000:00:00.1
             version: b1
             width: 32 bits
             clock: 66MHz (15.2ns)
             capabilities: bus_master
             configuration: latency=0
        *-isa
             description: ISA bridge
             product: MCP79 LPC Bridge
             vendor: NVIDIA Corporation
             physical id: 3
             bus info: pci@0000:00:03.0
             version: b3
             width: 32 bits
             clock: 66MHz
             capabilities: isa bus_master
             configuration: latency=0
             resources: ioport:4f00(size=256)
           *-pnp00:00
                product: PnP device PNP0303
                physical id: 0
                capabilities: pnp
                configuration: driver=i8042 kbd
           *-pnp00:01
                product: PnP device ETD0001
                vendor: ELAN MICROELECTRONICS CORPORATION
                physical id: 1
                capabilities: pnp
                configuration: driver=i8042 aux
           *-pnp00:02
                product: PnP device PNP0c02
                physical id: 2
                capabilities: pnp
                configuration: driver=system
           *-pnp00:03
                product: PnP device PNP0b00
                physical id: 3
                capabilities: pnp
                configuration: driver=rtc_cmos
           *-pnp00:04
                product: PnP device PNP0c02
                physical id: 4
                capabilities: pnp
                configuration: driver=system
           *-pnp00:05
                product: PnP device PNP0c02
                physical id: 5
                capabilities: pnp
                configuration: driver=system
           *-pnp00:06
                product: PnP device PNP0c02
                physical id: 6
                capabilities: pnp
                configuration: driver=system
           *-pnp00:07
                product: PnP device PNP0c02
                physical id: 7
                capabilities: pnp
                configuration: driver=system
           *-pnp00:08
                product: PnP device PNP0c01
                physical id: 8
                capabilities: pnp
                configuration: driver=system
        *-memory:1 UNCLAIMED
             description: RAM memory
             product: MCP79 Memory Controller
             vendor: NVIDIA Corporation
             physical id: 3.1
             bus info: pci@0000:00:03.1
             version: b1
             width: 32 bits
             clock: 66MHz (15.2ns)
             configuration: latency=0
        *-serial
             description: SMBus
             product: MCP79 SMBus
             vendor: NVIDIA Corporation
             physical id: 3.2
             bus info: pci@0000:00:03.2
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: pm cap_list
             configuration: driver=nForce2_smbus latency=0
             resources: irq:14 ioport:4900(size=64) ioport:4d00(size=64) ioport:4e00(size=64)
        *-memory:2 UNCLAIMED
             description: RAM memory
             product: MCP79 Memory Controller
             vendor: NVIDIA Corporation
             physical id: 3.3
             bus info: pci@0000:00:03.3
             version: b1
             width: 32 bits
             clock: 66MHz (15.2ns)
             configuration: latency=0
        *-processor UNCLAIMED
             description: Co-processor
             product: MCP79 Co-processor
             vendor: NVIDIA Corporation
             physical id: 3.5
             bus info: pci@0000:00:03.5
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: bus_master
             configuration: latency=0 maxlatency=1 mingnt=3
             resources: memory:fae80000-faefffff
        *-usb:0
             description: USB controller
             product: MCP79 OHCI USB 1.1 Controller
             vendor: NVIDIA Corporation
             physical id: 4
             bus info: pci@0000:00:04.0
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: pm ohci bus_master cap_list
             configuration: driver=ohci-pci latency=0 maxlatency=1 mingnt=3
             resources: irq:23 memory:fae7f000-fae7ffff
           *-usbhost
                product: OHCI PCI host controller
                vendor: Linux 6.14.0-24-generic ohci_hcd
                physical id: 1
                bus info: usb@1
                logical name: usb1
                version: 6.14
                capabilities: usb-1.10
                configuration: driver=hub slots=11 speed=12Mbit/s
        *-usb:1
             description: USB controller
             product: MCP79 EHCI USB 2.0 Controller
             vendor: NVIDIA Corporation
             physical id: 4.1
             bus info: pci@0000:00:04.1
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: debug pm ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0 maxlatency=1 mingnt=3
             resources: irq:22 memory:fae7ec00-fae7ecff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 6.14.0-24-generic ehci_hcd
                physical id: 1
                bus info: usb@4
                logical name: usb4
                version: 6.14
                capabilities: usb-2.00
                configuration: driver=hub slots=11 speed=480Mbit/s
              *-usb
                   description: Video
                   product: USB Video Device
                   vendor: D-MAX
                   physical id: 7
                   bus info: usb@4:7
                   version: 1.21
                   capabilities: usb-2.00
                   configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
        *-usb:2
             description: USB controller
             product: MCP79 OHCI USB 1.1 Controller
             vendor: NVIDIA Corporation
             physical id: 6
             bus info: pci@0000:00:06.0
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: pm ohci bus_master cap_list
             configuration: driver=ohci-pci latency=0 maxlatency=1 mingnt=3
             resources: irq:21 memory:fae7d000-fae7dfff
           *-usbhost
                product: OHCI PCI host controller
                vendor: Linux 6.14.0-24-generic ohci_hcd
                physical id: 1
                bus info: usb@2
                logical name: usb2
                version: 6.14
                capabilities: usb-1.10
                configuration: driver=hub slots=1 speed=12Mbit/s
        *-usb:3
             description: USB controller
             product: MCP79 EHCI USB 2.0 Controller
             vendor: NVIDIA Corporation
             physical id: 6.1
             bus info: pci@0000:00:06.1
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: debug pm ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0 maxlatency=1 mingnt=3
             resources: irq:20 memory:fae7e800-fae7e8ff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 6.14.0-24-generic ehci_hcd
                physical id: 1
                bus info: usb@3
                logical name: usb3
                version: 6.14
                capabilities: usb-2.00
                configuration: driver=hub slots=1 speed=480Mbit/s
        *-multimedia
             description: Audio device
             product: MCP79 High Definition Audio
             vendor: NVIDIA Corporation
             physical id: 8
             bus info: pci@0000:00:08.0
             logical name: card0
             logical name: /dev/snd/controlC0
             logical name: /dev/snd/hwC0D0
             logical name: /dev/snd/pcmC0D0c
             logical name: /dev/snd/pcmC0D0p
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: pm bus_master cap_list
             configuration: driver=snd_hda_intel latency=0 maxlatency=5 mingnt=2
             resources: irq:23 memory:fae78000-fae7bfff
           *-input:0
                product: HDA NVidia Mic
                physical id: 0
                logical name: input19
                logical name: /dev/input/event12
           *-input:1
                product: HDA NVidia Headphone
                physical id: 1
                logical name: input20
                logical name: /dev/input/event13
        *-pci:0
             description: PCI bridge
             product: MCP79 PCI Bridge
             vendor: NVIDIA Corporation
             physical id: 9
             bus info: pci@0000:00:09.0
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: pci subtractive_decode bus_master cap_list
        *-sata
             description: SATA controller
             product: MCP79 AHCI Controller
             vendor: NVIDIA Corporation
             physical id: b
             bus info: pci@0000:00:0b.0
             logical name: scsi0
             logical name: scsi1
             version: b1
             width: 32 bits
             clock: 66MHz
             capabilities: sata pm msi ahci_1.0 bus_master cap_list emulated
             configuration: driver=ahci latency=0 maxlatency=1 mingnt=3
             resources: irq:24 ioport:c080(size=8) ioport:c000(size=4) ioport:bc00(size=8) ioport:b880(size=4) ioport:b800(size=16) memory:fae76000-fae77fff
           *-disk
                description: ATA Disk
                product: Samsung SSD 840
                physical id: 0
                bus info: scsi@0:0.0.0
                logical name: /dev/sda
                version: BB6Q
                serial: S1DBNSAF824731J
                size: 232GiB (250GB)
                capabilities: partitioned partitioned:dos
                configuration: ansiversion=5 logicalsectorsize=512 sectorsize=512 signature=d99a5189
              *-volume:0
                   description: Linux filesystem partition
                   physical id: 1
                   bus info: scsi@0:0.0.0,1
                   logical name: /dev/sda1
                   capacity: 1GiB
                   capabilities: primary
              *-volume:1
                   description: Linux swap volume
                   physical id: 2
                   bus info: scsi@0:0.0.0,2
                   logical name: /dev/sda2
                   version: 1
                   serial: 4c197f8e-9a65-4d5b-b7a7-cdb1c288c26b
                   size: 16GiB
                   capacity: 16GiB
                   capabilities: primary nofs swap initialized
                   configuration: filesystem=swap label=swap pagesize=4096
              *-volume:2
                   description: EXT4 volume
                   vendor: Linux
                   physical id: 3
                   bus info: scsi@0:0.0.0,3
                   logical name: /dev/sda3
                   logical name: /
                   version: 1.0
                   serial: 09003c42-a0d1-4881-b849-79779a0ddac7
                   size: 214GiB
                   capacity: 214GiB
                   capabilities: primary journaled extended_attributes large_files huge_files dir_nlink recover 64bit extents ext4 ext2 initialized
                   configuration: created=2025-06-13 15:59:52 filesystem=ext4 lastmountpoint=/ modified=2025-07-23 16:35:43 mount.fstype=ext4 mount.options=rw,relatime mounted=2025-07-23 16:35:44 state=mounted
           *-cdrom
                description: DVD-RAM writer
                product: CDDVDW TS-L633C
                vendor: TSSTcorp
                physical id: 1
                bus info: scsi@1:0.0.0
                logical name: /dev/cdrom
                logical name: /dev/sr0
                version: AS01
                capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
                configuration: ansiversion=5 status=nodisc
        *-pci:1
             description: PCI bridge
             product: MCP79 PCI Express Bridge
             vendor: NVIDIA Corporation
             physical id: c
             bus info: pci@0000:00:0c.0
             version: b1
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:23 ioport:d000(size=4096) memory:faf00000-fbffffff ioport:e0000000(size=402653184)
           *-display
                description: VGA compatible controller
                product: GT216M [GeForce GT 320M]
                vendor: NVIDIA Corporation
                physical id: 0
                bus info: pci@0000:02:00.0
                logical name: /dev/fb0
                version: a2
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress vga_controller bus_master cap_list rom fb
                configuration: depth=32 driver=nouveau latency=0 resolution=1366,768
                resources: irq:26 memory:fb000000-fbffffff memory:e0000000-efffffff memory:f6000000-f7ffffff ioport:dc00(size=128) memory:c0000-dffff
           *-multimedia
                description: Audio device
                product: GT216 HDMI Audio Controller
                vendor: NVIDIA Corporation
                physical id: 0.1
                bus info: pci@0000:02:00.1
                logical name: card1
                logical name: /dev/snd/controlC1
                logical name: /dev/snd/hwC1D0
                logical name: /dev/snd/hwC1D1
                logical name: /dev/snd/hwC1D2
                logical name: /dev/snd/hwC1D3
                logical name: /dev/snd/pcmC1D3p
                logical name: /dev/snd/pcmC1D7p
                logical name: /dev/snd/pcmC1D8p
                logical name: /dev/snd/pcmC1D9p
                version: a1
                width: 32 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list
                configuration: driver=snd_hda_intel latency=0
                resources: irq:18 memory:faf7c000-faf7ffff
              *-input:0
                   product: HDA NVidia HDMI/DP,pcm=3
                   physical id: 0
                   logical name: input15
                   logical name: /dev/input/event8
              *-input:1
                   product: HDA NVidia HDMI/DP,pcm=7
                   physical id: 1
                   logical name: input16
                   logical name: /dev/input/event9
              *-input:2
                   product: HDA NVidia HDMI/DP,pcm=8
                   physical id: 2
                   logical name: input17
                   logical name: /dev/input/event10
              *-input:3
                   product: HDA NVidia HDMI/DP,pcm=9
                   physical id: 3
                   logical name: input18
                   logical name: /dev/input/event11
        *-pci:2
             description: PCI bridge
             product: MCP79 PCI Express Bridge
             vendor: NVIDIA Corporation
             physical id: 15
             bus info: pci@0000:00:15.0
             version: b1
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:22 ioport:e000(size=4096) memory:fea00000-feafffff ioport:f9f00000(size=1048576)
           *-network
                description: Ethernet interface
                product: RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet Controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:03:00.0
                logical name: enp3s0
                version: 03
                serial: 48:5b:39:5b:96:3c
                capacity: 1Gbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress msix vpd bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.14.0-24-generic firmware=rtl_nic/rtl8168d-2.fw latency=0 link=no multicast=yes port=twisted pair
                resources: irq:19 ioport:e800(size=256) memory:f9fff000-f9ffffff memory:f9ff8000-f9ffbfff memory:feaf0000-feafffff
        *-pci:3
             description: PCI bridge
             product: MCP79 PCI Express Bridge
             vendor: NVIDIA Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: b1
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:21 memory:feb00000-febfffff
           *-network
                description: Wireless interface
                product: AR9285 Wireless Network Adapter (PCI-Express)
                vendor: Qualcomm Atheros
                physical id: 0
                bus info: pci@0000:04:00.0
                logical name: wlp4s0
                version: 01
                serial: 1c:4b:d6:c5:a6:18
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=ath9k driverversion=6.14.0-24-generic firmware=N/A ip=192.168.1.233 latency=0 link=yes multicast=yes wireless=IEEE 802.11
                resources: irq:17 memory:febf0000-febfffff
  *-input:0
       product: Power Button
       physical id: 1
       logical name: input0
       logical name: /dev/input/event0
       capabilities: platform
  *-input:1
       product: Sleep Button
       physical id: 2
       logical name: input1
       logical name: /dev/input/event1
       capabilities: platform
  *-input:2
       product: Video Bus
       physical id: 3
       logical name: input11
       logical name: /dev/input/event5
       capabilities: platform
  *-input:3
       product: ETPS/2 Elantech Touchpad
       physical id: 4
       logical name: input13
       logical name: /dev/input/event6
       logical name: /dev/input/mouse0
       capabilities: i8042
  *-input:4
       product: Asus Laptop extra buttons
       physical id: 5
       logical name: input14
       logical name: /dev/input/event7
       capabilities: platform
  *-input:5
       product: Lid Switch
       physical id: 6
       logical name: input2
       logical name: /dev/input/event2
       capabilities: platform
  *-input:6
       product: Power Button
       physical id: 7
       logical name: input3
       logical name: /dev/input/event3
       capabilities: platform
  *-input:7
       product: AT Translated Set 2 keyboard
       physical id: 8
       logical name: input4
       logical name: /dev/input/event4
       logical name: input4::capslock
       logical name: input4::numlock
       logical name: input4::scrolllock
       capabilities: i8042

Any suggestion is appreciated :slight_smile:

I’d take a look at either ‘sudo dmesg’ (kernel message buffer) or ‘journalctl -b 0’ (journal entries since last boot) after putting a disk in the drive.
You should be aware that CD/DVD drives have a finite life span. At some point either the laser diode fails or the head gets mis-aligned.

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