Well, it distracts the conversation from the bug report itself to have a side discussion on a forum …
Bug conversations are usually more fruitful to have in the bug so devs see them (I highly doubt many Ubuntu devs actually read the forum regularly and many would be annoyed having to read about the reported issue in two places)
Well, discussing a bug or pointing to it in an already running thread is surely not a bad thing, opening a thread alongide the bug you just reported is dragging the bug conversation into two places, effectively hiding info from the devs in the end …
If you have a problem it’s not easy to find it on launchpad. If you find the link here you can see if your problem is already known and sometimes you can find a workaround.
As a developer myself, I don’t want to have to look at discourse when reading bug reports. Oftentimes what will happen is we will see “as first reported at {discourse link}” or “See {discourse link} for further reference.” I don’t want to see that, I want everything as detailed as possible in the bug report and don’t want to have to hunt for information. Reports like that make developers less motivated to work on the issue.
Bug reports are about fixing problems for everyone, and yes, Launchpad is a bit of a bar to get over in order to participate in the development in that way. However, I’m of the mindset that if you want to help, you need to be motivated to participate and not simply complain about something not working right, which is what bug reports here often turn into along with mudslinging about developers not working on one’s pet bug.
I guess I just have problems on that certain way, it’s not a big deal, I’m use to more freedom on verbiage…As long as I’m NOT TROLLING…anyone here that knows me at all Know first hand I’m the first to escort them out the door.
But I am a very Passionate Linux user, but you as a Developer knew “There Be Dragons out there”.
If you took the time to get to know me better, I’m just a big old lovable bear.
I know how things can get under the skin and fester and possibly make one feel unappreciated…BUT NOT HERE! I have a ton of respect for All Developers!
We used to actually patch the app menus of many applications and had a “report a bug for this app” menu item added that would simply invoke the predecessor of ubuntu-bug in the past, I wish it wouldn’t eat so much manpower to maintain this, else we’d still have it today…
Rather than being proof of why bugs should be discussed or reported on forums, I actually think the opposite is true.
I would suggest that there are 3 main reasons why ordinary desktop users do not report more bugs or report them correctly.
A lack of education. We need to educate new or inexperienced users about the importance of proper bug reporting and how to use the tools available most effectively.
Privacy concerns. Many users likely come from a Windows or Apple background. They have legitimate concerns about privacy. What is being collected, how will it be used? Again, we need to educate them on this matter.
Apathy. The thought process goes like this, sure I can submit a bug report but then I need to follow-up on it and I have neither the time nor inclination to do so. The solution? I repeat myself, but at the core of these issues is a lack of education and guidance from more experienced users
I do not have statistics to share but my gut feeling is that the majority of desktop users fall into one or more of the above points I mentioned.
We need to better guide and educate users on using the proper tools that the developers themselves want and need to address problems.