Closing Bug Threads

I find it very odd coming from UF to Discourse that the Staff keeps closing Bug Reports.

One here as an example: Questing 25.10 install problem

Speaking for myself only, I found it helpful to see or join existing Bugs!

No I don’t expect Bugs to be fixed by our community…I guess I just need their reasoning.
I found it invaluable at times.

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Well, it distracts the conversation from the bug report itself to have a side discussion on a forum …

Bug conversations are usually more fruitful to have in the bug so devs see them (I highly doubt many Ubuntu devs actually read the forum regularly and many would be annoyed having to read about the reported issue in two places)

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Agreed, and it should be said

I have no argument there.

I’m saddened to hear that type of mentality, I still feel I’m lacking the real gist.

Providing a link to a Bug would help keep the conversation focused @ the proper link.

Conversation’s should only take place at LP or the respected Maintainer.

I don’t like gag orders or straight jackets to mold me…

Perhaps I’m just getting to old and cranky for all this Discourse stuff.

Well, discussing a bug or pointing to it in an already running thread is surely not a bad thing, opening a thread alongide the bug you just reported is dragging the bug conversation into two places, effectively hiding info from the devs in the end …

You Win, I Lose.

This is not a good fit for me.
I’m going to set out for a couple of months to decide calmly…

This isn’t a battle and what I’m stating here is just my understanding of the rule and my personal opinion.

I don’t make the rules (though I think it makes sense)

If you have a problem it’s not easy to find it on launchpad. If you find the link here you can see if your problem is already known and sometimes you can find a workaround.

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I was trying to be polite, nothing more. :wink:

My point exactly! No need to complicate

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As a developer myself, I don’t want to have to look at discourse when reading bug reports. Oftentimes what will happen is we will see “as first reported at {discourse link}” or “See {discourse link} for further reference.” I don’t want to see that, I want everything as detailed as possible in the bug report and don’t want to have to hunt for information. Reports like that make developers less motivated to work on the issue.

Bug reports are about fixing problems for everyone, and yes, Launchpad is a bit of a bar to get over in order to participate in the development in that way. However, I’m of the mindset that if you want to help, you need to be motivated to participate and not simply complain about something not working right, which is what bug reports here often turn into along with mudslinging about developers not working on one’s pet bug.

This, basically.

Start at https://bugs.launchpad.net:

image

Not as hard as you think.

That functionality already exists on Launchpad, so it would be a duplication of effort and only serve to further clutter things here.

I see how we are viewed as whole and not just a user.

Been doing that since 2005 Bug Reports

No one likes it when a thread goes off the rails.

You have made your point now.

This dose not work correctly…
But I can Plainly see I’m beating a dead horse.

Good luck to you all though

It does when it doesn’t time-out. One thing I forgot:

image

Switch “All projects” to “One project” and put “ubuntu” in as the project (Launchpad hosts more than just Ubuntu).

Also, I did see a few timeout errors when doing a quick search, so reporting bugs at Launchpad itself are welcome as well: Bugs : Launchpad itself

Please don’t feel that way. It was a worthy discussion, but now you know why certain things are done a certain way. :slight_smile:

I thought it worthy myself.

I guess I just have problems on that certain way, it’s not a big deal, I’m use to more freedom on verbiage…As long as I’m NOT TROLLING…anyone here that knows me at all Know first hand I’m the first to escort them out the door.

But I am a very Passionate Linux user, but you as a Developer knew “There Be Dragons out there”.
If you took the time to get to know me better, I’m just a big old lovable bear.
I know how things can get under the skin and fester and possibly make one feel unappreciated…BUT NOT HERE! I have a ton of respect for All Developers!

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Just a last word: The average Ubuntu user IGNORE the existence of Launchpad.

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That is the reason ubuntu-bug exist…

We used to actually patch the app menus of many applications and had a “report a bug for this app” menu item added that would simply invoke the predecessor of ubuntu-bug in the past, I wish it wouldn’t eat so much manpower to maintain this, else we’d still have it today…

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Frequenting the Italian and French forums I see that if users have a problem they describe it in the forum but ignore ubuntu-bug

Rather than being proof of why bugs should be discussed or reported on forums, I actually think the opposite is true.

I would suggest that there are 3 main reasons why ordinary desktop users do not report more bugs or report them correctly.

  1. A lack of education. We need to educate new or inexperienced users about the importance of proper bug reporting and how to use the tools available most effectively.
  2. Privacy concerns. Many users likely come from a Windows or Apple background. They have legitimate concerns about privacy. What is being collected, how will it be used? Again, we need to educate them on this matter.
  3. Apathy. The thought process goes like this, sure I can submit a bug report but then I need to follow-up on it and I have neither the time nor inclination to do so. The solution? I repeat myself, but at the core of these issues is a lack of education and guidance from more experienced users

I do not have statistics to share but my gut feeling is that the majority of desktop users fall into one or more of the above points I mentioned.

We need to better guide and educate users on using the proper tools that the developers themselves want and need to address problems.

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See: Questing is now open for development - #48 by zebra3
the user describes the problem here but does not check in launchpad and does not subscribe the bug.

Closing this. It has strayed from “reporting bugs on discourse” to “reasons people don’t report bugs on Launchpad”. That’s a different topic.

Our policy is that we don’t delete bug reports posted here, but we close them to make sure that the discussion takes place at the appropriate place.

Thank you for participating.