Please understand, this post isn’t meant to offend anyone in any way. Just my 2 cents worth.
There is a very helpful page at Support and Help posting guide
(Wow…I had to hop through about 3 to 6 pages to even find that page)
IMHO, if a “new user” finds that page, they already found where to post their help questions. Maybe put a link to that Support and Help posting guide somewhere near the beginning of the “Start Here”.
Something that helped me as a new user was being able to find specific command’s to gather the needed information to try, then to include those output’s when posting and using the provided template.
Of course that was on UbuntuForums.org
Maybe include basic commands into the template to gather the respective info requested in the template. Also provide a link to the template somewhere in the “start Here” section. (just my 2 cent suggestion)
Here on discourse, there is only one command mentioned in the template.
Example:
The more experienced know’s the Desktop Environment. A “new user” more than likely doesn’t know what is meant by “desktop environment” as provided by the example given in the template, and that same template doesn’t mention how to find it.
It leave’s the one requesting help waiting for however long it takes for someone to get to their inquiry. Or trying to filter through what to “try” next.
There is, however, a link at the bottom of the “new topic” help request post editor thingy. But that’s at the bottom. It’s “after” everything that is “example’s only”.
Even here…no command to help us know where the “new user” is at in “trying things”…